You have to BE nice… …in order to be treated nicely. Don’t get me wrong-- that philosophy doesn’t always work. I am, however, just naive enough to believe that somehow I get better treatment than most because I really do model my own behavior based on this theory....
It has been my experience that when you understand more about how you tick and why you respond the way you do, it can make a GIANT difference in the way you deal with others. In becoming more attuned to these personality subtleties in yourself, you will also learn...
One of the things we always encourage our clients to do is consistently solicit feedback from your customers. It's so important to really know what people are experiencing in your center. Remember that we used to tell 2 friends who told 2 friends and so on, and now...