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Guest Services

Can it really be this simple?

Recently, I had a girls night out with high school friends I had not seen in a long time. The evening included drinks and dinner in a small south Texas town where Deb, our server, was the star of the show. She was amazing. Since it had been a while since my friends and I…

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Top 5 Tips to Grow Group Sales

Want to grow your group sales? Don’t even know where to begin? Sales can feel overwhelming, but it doesn’t have to be. This week, we put together our top tips for growing group sales. Have a Sales Champion There is nothing more important to growing group sales than a dedicated sales champion. A sales champion…

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Tips for Great Guest Service

A few weeks ago my mom and I went to dinner at the Cracker Barrel in Kerrville, TX. I asked if we could be seated in Stephen’s section. We had had Stephen before and he was phenomenal. He even has four stars on his apron to show it! Stephen wasn’t there and we were seated…

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A Desire to Serve & It Shows!

“A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.”  Henry Ford A Desire to Serve I had breakfast with a friend of mine last week at a 50-year-old restaurant near downtown Fort Worth. That establishment may have the BEST example of a business that exudes a…

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First Class Is Fun

First Class is FUN! It’s Easy to Appreciate First Class When You’ve Ridden Coach First! I’ve had this thought on my mind for months. However, I just could not get the words out. It felt like maybe I was bragging and that is not my intent. I am an “other side of the tracks” gal.…

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Be Kind and Do What You Say

If you didn’t already know, last week we were at Bowl Expo in Las Vegas. It’s always a great week for us. We spend months planning since we have our quarterly leadership team meeting. We bring our entire team out for a week of learning, the trade show, and team building. I have to say…

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Surprise

I’m bubbling over with service stories in my head since my vacation cruise in the middle of May. Leslie, my oldest daughter, and I traveled to St. Thomas, Tortola, and the Bahamas on Norwegian Cruise Line. The weather was perfect, the company was terrific, and the ship was spectacular. Can you tell I had a…

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When We Go Above and Beyond

Great customer service is a big part of our industry. We know by providing great service, friends are more likely to recommend our centers and products to others. We have the opportunity to turn upset guests into raving fans, even when it means we may need to go against our written policy. As a party…

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Because We Care

I just read Seth Godin’s blog entitled, “Companies don’t care about you.”  He talked about companies not being run by people who care, because “caring is unpredictable, hard to command and regulate, and sometimes expensive in the short term.”  He ends with the very poignant statement, “what a shame.” It is sad to me to…

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It Really is the Little Things

It is my habit to swing through Starbucks in the wee hours of the morning. I get up around 5:00-5:30, read my daily devotional, and then go to the gym. Some mornings I work out for about an hour and others (like today) only about 30 minutes. And then I do what I really want…

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