Actually the consumer is motivated to buy. No one likes to be sold but everyone loves to buy stuff. Seth Godin talks about making things irresistible. Have you thought about your products or packages in terms of making them irresistible? One of the crises (sounds...
Bandwidth has been a real issue for our team lately. I gotta tell you, I really hate the word, but we are rocking and rolling this year (which is awesome), but our talking about "bandwidth" and capacity issues has really made me think about what it means a lot more....
We’ve been talking a lot about great guest service over the last several months. I’m onsite this week with 3 Bowling Based Entertainment Centers in Canada. One of our primary goals for training is to help the front line staff create a culture of VIP service for their...
