Family Entertainment Center

Mystery Shopping Services

Increasing the volume of birthday parties is easy when you have a process and a plan for answering the inbound calls effectively. Our Mystery Shopping Services give your team a recipe for upselling parties and closing the incoming birthday party calls more often. We teach your team how to close birthday parties with a proven process that makes birthday parties easy to sell and even easier to buy. Then, we test them with our mystery shoppers.

Our coaching team can train your team to answer the phone and book more parties confidently.

The Plan:


Analyze your party packages and recommend changes


Create a custom script specific to your center


Train your team to book the party every time


3 monthly mystery shops to inspect what you expect!

Mystery Shopping Results:


Build team member confidence


Training reinforcement


Increase party bookings by 30%


Close birthday parties faster

And Much More . . .

Mystery Shopping Powered By Industry Leader Amusement Advantage


If you want a 30% year-over-year increase with a more confident team that can book more parties easier and faster, TrainerTainment® can help.

Mystery Shopping helped us solidify our birthday sales process. It holds our staff accountable and is a great training tool which has helped increase our booking ratio! You will see the results!

-GM, Wiggle Works Kids

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