Today’s Excellence is Tomorrow’s Mediocrity

Today’s Excellence is Tomorrow’s Mediocrity

The risk of refusing to grow!

What a quote! I love this guy Rick Houcek who writes a 2-minute Monday morning motivator. It’s easy. in that, it takes about 2 minutes to read, and I almost always get a ton out of what he puts out. The title of my article today is a direct quote from his 2/25/20 newsletter and I felt like I just had to share my thoughts. I’d love to hear what you think.

In my mind GROWTH is necessary!

I think there are many ways to intentionally focus on growth. First and foremost is PRIORITIZATION. For me, I have a morning ritual of reading. Honestly, I look forward to getting out of bed and into the words of the day. Once I get set, I go for a walk. Sometimes on the treadmill, sometimes outside. I listen to Audible when I walk. I just finished, Never Split the Difference. It is a GREAT read.

RITUAL/HABIT

This morning ritual is a very important set up for the day. If missed for any reason, it takes a toll. My stress level increases and productivity for the day decreases. It may seem counterintuitive to add something to the schedule and subtract the stress, but it is the way it works for me. Yes, I must get up early and it’s worth it.

GAIN KNOWLEDGE

Reading is not the only way to gain knowledge. Candi, our director of training, is an avid podcast listener. Amy, who has trained for us, reads a ton of blogs every week. Mary, our director of operations, loves THE PHYSICAL BOOK and reads with a highlighter in hand! Talking with others, listening to the many, and curiosity about everything is a voracious way to feed your growth.

BALANCE

I do believe there is a balance between not thinking your good enough and always pursuing excellence. It is important to take time and celebrate the wins. However, there is a danger of basking in the glow of today and not continuing to seek improvement for tomorrow. The warp speed of change today is sure to transform today’s excellence into yesterday’s old news.

DECIDE

No one jumps out of bed and shouts, “I hope I’m mediocre today!”. In the same thought though, maybe few jump up thinking “I’m going to seek excellence today!” I’d love to encourage you to decide to jump out of bed with intention. Be present today. Be excellent today. Learn something. Share something with someone. Smile. Make someone else’s day.

I’d love to hear what you think would make today an excellent day for you.

Celebrating Successes

Celebrating Successes

Good morning! Can you believe it’s the last day of 2019? And the decade? As we count down the minutes until 2020, we’d like for you to read this great article by Marlies McKie on celebrating successes and think of how you will celebrate them, however small or large with your team! It’s the end of a decade! Time to celebrate!

At 6:36 AM, 12/20/19, Boeing launched its Starliner Atlas-V rocket from Cape Canaveral, FL, into orbit. This was an unmanned spacecraft with the mission to dock with the International Space Station the next day. If this mission goes well, the next flight will be with astronauts on board.

There were two control centers, one in Cape Canaveral and one in Houston, monitoring all phases that moved the spacecraft from the launch pad into orbit. The minutes from the countdown to the liftoff until the craft enters orbit and can fly on its own is always the most exciting and tense time. This is when most things can go wrong. A slight oversight or mistake during preparations can have fatal impacts during or after the launch.

The tension in the control centers is at its peak. There is total silence, everyone is staring at their monitors and nervously watching the controls. Every 30 seconds or so, the spokesperson from the control center makes a brief comment about the progress. “One minute until booster separation.” And again, “Thirty seconds until booster separation.” Then, “Booster separation is complete.” And so it goes until the spacecraft is in orbit. For space exploration and StarTrek fans like me, it’s like watching a thriller unfolding with all its excitement.

Finally, the speaker announces, “Starliner has reached orbit and all controls are online and functional as planned.” That’s when the control centers explode with cheering. People jump out of their chairs hugging each other for a job well done. You can feel the loads falling off their shoulders. The relief is obvious and we can only imagine what the pressure must have been for the team to get to this point. Sacrifices of sleep and family time were made for the sake of this mission.

Seeing them celebrate their success made me wonder if we’re taking enough time to celebrate our successes. How often do we master challenges and feel really good about it? How often do we make personal sacrifices for the good of our team and projects to reach a goal? How many times did we create success and not share it with the team?

Successes don’t have to be as huge as a rocket launch to be worth celebrating. Any success that impacts the team and the progress of the company should be celebrated. Teams are happier and more invested when they share and celebrate their hard work. Celebrating successes is a huge morale booster and motivator for any team.

Are you celebrating your successes enough with your team?

Are these obstacles keeping you from training?

Are these obstacles keeping you from training?

We know making training a priority isn’t easy. We recognize the greatest challenge in starting something new is the decision to take the first step. It’s too bad we can’t all approach every new conquest with a Neil Armstrong attitude. I’m assuming this famous astronaut dreamed of what he would say when he took that first step on the moon. I’m certain he could hardly wait to start or take that first step.

We’re not suggesting training is as big a deal as walking on the moon. However, the step you need to take to make it happen might seem as monumental. When you decide to take the next step, you will realize the sky is the limit. One of my favorite sayings is that “it’s better to shoot for the moon and miss than aim for the gutter and land right in it!”

So what’s keeping you from scheduling and providing training for your team? Here are six obstacles we often hear and how to overcome them.

Obstacle 1: What about labor costs?

A well-trained team member feels confident in their position and is vested in the company they work for. Untrained team members are not. Statistics show us the costs associated with a high rate of employee turnover are staggering. The average turnover costs for an employee who makes $9.50 an hour and who is hired and trained by a manager or supervisor who makes $18.50 an hour is around $2500. If you want to see how much it costs when you turn over an employee, download this calculator. We believe most employers don’t realize the high costs involved with training and turnover or discount those costs because they have minimum wage employees.

When comparing the financial impact of hiring and training new staff, it is easy to see it’s much wiser to invest those dollars in training your current team. Teaching a new employee the job is very expensive financially and quality customer service can suffer during the ramp up time. Why would you want to lose them once you have hired them? The math is easy. You can decide to invest in training and watch your bottom line increase or you can spend the same money over and over to have someone who knows how to do the basic functions of the job. Set yourself apart in the marketplace!

Obstacle 2: What if no one shows?

If you plan a training session and no one attends, ask yourself a few questions. Is training fun? Did I include everyone? Did I give enough notice? Did I get commitments from the staff about attending? Did I follow the team training guidelines? Do they fit into our culture and core values? Maybe it just takes some time for the concept of training to catch on. Remember, you are providing training for those in attendance. The team members you want to develop are those who care enough to attend the training.

Obstacle 3: I stink at training!

When you make training a fun part of your leadership style, you will get serious results. We promise! Cultivate and nurture those around you who can help you with training. Our guess is you don’t stink at training; you just don’t have enough experience and confidence. Commit to the process and seek additional information.

Obstacle 4: I’m terrified to speak in front of a group!

Many people are terrified to speak in front of groups. Dale Carnegie says speaking in public rates right at the top of most people’s fear list. Doesn’t it stand to reason you may wind up with a lot of empathizers in your audience?

Many times fear comes from feeling unsure of your topic. While some people appear to be very good at “winging it,” it makes more sense for us to be prepared.

Training doesn’t have to be stressful. When you speak, the audience does not know what you are supposed to say. They know they want something from you. The training process is that you give and the audience gets. Humor and storytelling can go a long way.

Obstacle 5: The training is important to me. How do I inspire the team to make it important to them?

Make it fun! You inspire your team and set the tone for training with your attitude. Feed them. If you are a “fun” place with games or other entertainment, let them test your product. Your team is your best sales force. They become great salespeople when they are product experts.

Let them sample the product or reward them with movie tickets, a bowling party, or another fun opportunity. I guess we are saying….bribe them!

Remember to create an environment that helps you and the team look forward to monthly get-togethers. If everyone is buzzing about the meeting, it will encourage all team members to attend – they won’t want to be out of the loop!

To encourage broad participation, include different team members in training, ask for participation before the meeting, include a surprise announcement and tease them that a surprise is coming. This is your opportunity to provide a strong team building environment that will ultimately pay off with your customers and the development of a loyal team.

Obstacle 6: What do I do if I get discouraged or don’t feel like doing it?

Remember, it doesn’t always have to be the same person who does the training. Utilize your resources and delegate – supervisors and team members who are leaders-in-training are an excellent resource. Implementing monthly training is one more thing to do and you have to follow through consistently. Remember the ultimate result of monthly training is going to save you time and money, increase sales, and improve your guest’s experience.

Take your team to the next level. Incorporate monthly team training to create a culture that sets you apart from your competition.

Don’t hesitate to reach out to us with questions and success stories that come as a result of incorporating training topics and strategies into your day-to-day operations. If you aren’t ready to do it on your own, we can help you get started.

Excerpt from Fun Training, Serious Results.

We are Constantly Learning

We are Constantly Learning

We are constantly learning. Every day we pick up a new piece of information that we learn from, so what is the difference between learning and intentional learning? Intentional learning is described as having the intention to learn the material and to commit it to one’s memory.   You are setting yourself up to learn something new, pick a topic that you want to excel in, and take the necessary steps to acquire the knowledge and set your goals.

About the conference

We at TrainerTainment are constantly learning, and passing on what we’ve learned to others.  This past week, we did just that. The Advanced Sales Conference at Jakes Unlimited in Mesa, AZ. was a huge success!  We thank all of you who took time in your busy week to do some intentional learning. We covered lots of topics and hope you left with some knowledge and skills that you could immediately put into action to affect your bottom line.  Hey, we know how busy you are, and really applaud you for attending. Our trainer and speaker Kim Wheeler said this:  “This was one of the best Sales conferences, yet! The engagement and camaraderie amongst everyone there was beyond great! Everyone was so open to sharing their own experiences and offering advice to other centers. We really became a team of customers and vendors who were all just trying to learn how to be better salespeople! I can’t wait for the next one!”

Webinar

If you could not attend, (or even if you did) we hope you can make our next webinar, (from the comfort of your office) on Thursday, September 5th, at 1pm CST. “How to Avoid Dysfunctions In Your Business With These 6 Components“.  Hope you can make it and continue that intentional learning! 

Click here to see some pictures of the Advanced Sales Conference!  Yes, that was a delicious  Unicorn Cotton Candy Taco! Thanks to all our awesome Sponsors and Jakes Unlimited! 

Can it really be this simple?

Can it really be this simple?

Recently, I had a girls night out with high school friends I had not seen in a long time. The evening included drinks and dinner in a small south Texas town where Deb, our server, was the star of the show. She was amazing. Since it had been a while since my friends and I were together, you can imagine the enthusiastic level of our “catch up” chit chat. We ordered drinks before dinner and took some time to decide on the entree. 

Deb, the superstar waitress, delivered our drink order and gave us plenty of time to look over the menu. Part of the charm of most restaurants in the Texas Hill Country is that you can expect to wait for your food. Everything is cooked fresh and they seem to move at a slower pace compared to the big city franchise restaurants. 
Sensing the length of the wait and being aware of an up-sell moment, Deb served our meal and asked if we would like a second round of drinks. My friend stepped up and said yes for everyone. I had driven to the restaurant so I quickly declined the round two offer and declared myself the designated driver. This is when the “simple” magic happened.  

Deb retrieved drinks for the rest of the table and gave me a pleasant surprise. She said, “Since you are the designated driver, we would like to offer you a soda or tea on the house.” This was such a nice surprise. I rarely indulge in adult libations and often declare myself the designated driver. I’ve never had anyone offer to pay for my sweet tea and I’m a big sweet tea fan! Don’t get me wrong. I never mind paying for my non-alcoholic beverage. However, this simple gesture was a Big Deal. Deb’s actions made me feel so good. It was such a nice touch and unexpected surprise. 

I enjoyed the rest of the evening with my friends. We all enjoyed our food, conversation, drinks, and FREE sweet tea! I share all this to say it doesn’t have to be complicated. Deb was aware of her audience; it was a girls night out; we were not in a hurry and enjoyed her checking in on us, but never felt rushed. Her gesture of offering the complimentary drink to me was an above and beyond step. It wasn’t overly complicated and made a big impact on my experience. 

Simply stated, if you work as a server, it is the little things that make a BIG difference. Can you guess how that “paid off” for superstar Deb? I’ll be back. I’ll be bringing my friends. Oh, it’s a given that she got a 20% + tip as well. What simple thing could you do to create a “BIG Experience” result? 

The Obstacle of Fear

The Obstacle of Fear

Don’t you love it when you find inspiration in the everyday? It is always there, but we don’t always take the time to see it. Recently, I was hit with inspiration from my everyday.

My seven-year-old has been riding horses since she was two and a half. At the age of two, we took her to her first rodeo. She was mesmerized and that was that. Six months later, we had her in lessons and her love for horses has continued to grow.

Recently, on a glorious Southern afternoon, she was bucked head over bottom off the horse she was riding that day. Landing with a thud and tears in her eyes, I saw the first glimpse of fear. The next few practices brought more trepidation until she told me she no longer wanted to ride. Luckily, I am not the kind of mom who will let you quit out of fear. I convinced her to stick it out through summer camp and if she still felt the same, it could be up for discussion. I had a conversation with her instructor and it was agreed the next few lessons would be unstructured so she could find her way back to the joy she felt just being on a horse.

The last practice before the summer camp, you could see the enjoyment on her face. She pushed her horse faster than she had been the previous month and tackled many of the obstacles with ease. (Getting bucked will make you slow down a bit.) After practice, with a gleaming face, she hopped in the car and said to me “Momma, I was crazy. I don’t want to stop riding. I love these horses!” She chose not to give in to fear and I beamed with pride.

What is fear keeping you from?

Are you missing out on that gleaming face of accomplishment by not stepping up? If fear is preventing you from taking the next step, try these four tricks.

Honestly answer the question:

  • “What is the worst that could happen?” Once we can think through all the outcomes and have an ability to adapt to the possibilities, the fear lessens.

Visualize yourself as unafraid.

  • Confidence begets confidence. By visualizing yourself as confident and unafraid, your internal self will begin to accept that image as truth.

Preparation, preparation, preparation.

  • Be clear with what goals will be accomplished by facing this fear. Break the actions up into steps and celebrate your progress. Roleplay different scenarios. Each of these exercises will alleviate the feeling of fear.

Find a guiding light.

  • Have you ever noticed how the most successful and talented people keep a lot of help in their corner? There are acting coaches, voice coaches, athletic coaches, finance coaches, life coaches, business coaches, etc. surrounding those at the top. Find your coach.

Don’t let self-doubt win. Face those fears and find out what greatness lies on the other side. Seek a coach who specializes in business or sales. Don’t forget to schedule your growth call with us today.

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