TrainerTainment® Blog
Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership
It’s Even Happened to the CEO…
HOLY COW! I missed a big opportunity and nearly blew a relationship and was unaware of both. Here’s what happened: A fan of ours asked his director of operations to reach out to me. They had “training dollars” that they needed to spend. I can promise you as a leader...
Planning to Win Requires a Winning Plan
Isn't it wonderful to think and dream about the "thrill of victory"? Everyone loves to win. Most of us know it's not just something that happens – unless of course, you are one of the rare few who have hit the lottery! Experience has taught me the most productive...
Track Sales All Year to Help Crush Your Goals!
At the end of last year, we talked about what Scorecards are and how they can help provide clear communication, accountability, results tracking, and seeing issues before it’s too late. If this is your first time hearing about a scorecard, be sure to check out this...
Have You Taken Time To Explore YOUR One-Thing?
This year has been nuts. I can't think of a better way to describe it. I just found out a friend of mine from 30 years ago passed away from Covid-19 on Saturday. She got sick in June, went on a vent, was moved to acute care, and then died, November, 28th. Potentially,...
Is Empathetic Encouragement Different than Motivation?
Weekly someone asks me, "Beth, how do I motivate my team?" My standard answer is, "Hire motivated people." Dan Pink, a dedicated research guru, does a great job spelling out the internal and external ways people are motivated. The big ah-ha for me is in noticing the...
The Easy Thing About Making the Hard Decisions
The easiest part of making a difficult decision is NOW you know what to do. I don't know about you but for me, I'm getting pretty good at making hard decisions. It might be that everything seems hard right now. However, it may be that right now most difficult...
Wouldn’t it Be Nice to Solve All Problems Forever?
During our recent Business Coaching Conference, it occurred to me that when we process any given issue it’s easy to start trying to solve the problem without getting everything out on the table first.
Crisis Communications 101 with Jeff Chatterton
Jeff Chatterton specializes in crisis communication, almost exclusively on the travel, tourism, attractions, and aviation industries. He is an IAAPA member, and the co-author of a best-selling book on crisis communications, "Leaders Under Fire," intended to 'peel back...
What Makes a Great Manager?
I have had a lot of meaningful encounters with my clients since I started working with TrainerTainment. It’s hard to pick just one story to tell, so instead I want to share with you the journey of one of our clients. From the signing of the agreement between TrainerTainment and this client to the first phone conversation, I could feel the excitement and desire of the owner to move their business forward.
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