Wouldn’t it Be Nice to Solve All Problems Forever?

Wouldn’t it Be Nice to Solve All Problems Forever?

Wouldn’t it Be Nice to Solve All Problems Forever?

During our recent Business Coaching Conference, it occurred to me that when we process any given issue it’s easy to start trying to solve the problem without getting everything out on the table first. Excellent issue processing get’s to the heart of the issue rather than providing a patch for a symptom of the underlying problem. Good discussion, lots of questions, and curiosity must come before problem-solving. To me, this is where all the real work takes hold and moves us forward (professionally and often time personally). 

During this training segment, I got a clear vision of issue processing being akin to cleaning out your cabinets! I guess it was the thought “get it all out on the table” that moved me to my own kitchen cabinets. Or it could have been I was in the mood to do something with my own messy cabinets! Take (52 seconds) and listen to a snippet of the class. SPOILER ALERT…The real issue is NOT unorganized cabinets, it’s our inability to put things back where we got them. Now I know what behavior to change to get the results desired. Seems like 40 years is a long time to solve such a simple problem!

How Do You Measure Accountability for Your Own Growth?

How Do You Measure Accountability for Your Own Growth?

Coaching and Training Goal

Our coaching and training goal at TrainerTainment is to educate, engage, and in turn create some type of transformation. When you look at each sector it’s easy to see there is distinction and clarity around commitment, accountability, and results. Education and engagement can happen independently of one another. Transformation relies on implementation, feedback, intentionality, and a real commitment to growth.

Let’s take a look at each sector involved in training and coaching:

Education-Information
Teacher – or not

Low accountability. Ie: someone says, “Read this book-I learned so much.” You agree and intend to read the book. However, everything else takes priority and you never read the book, watch a Ted Talk, listen to a Podcast-etc.

  • Take a class-independently with no accountability to others.
  • Consume a video
  • Watch TV
  • Read a book
  • Listen to a podcast
  • Skim a blog
  • Attend a webinar
  • Listen to a lecture/speaker
  • Education can be a very independent, consumable activity that one can act on or not.

TrainerTainment provides a myriad of education options. Education pieces are typically low risk, low cost, entry-level options like written, or downloadable guides, free webinars, blog articles, and of course my book-People Buy from People-How to personally connect in and impersonal world.

Engagement-Experiential
Trainer/Coach

Moderate level of accountability. Practice happens during a good engagement session. There may be a test or a set of KPI (Key Performance Indicators that measure progress and are followed up on during the practice or coaching session. This is a safe place to implement and practice the education pieces learned in the previous section.

  • Take classes-with others & a teacher.
  • Attend an interactive clinic, workshop, or coaching session.
  • Participate in a program with a coach.

TrainerTainment provides 4 levels of engagement options. A higher level of commitment and risk are required to participate fully in engagement level coaching at TrainerTainment. Virtual Clinics and Onsite Conferences are the lowest levels of engagement options. Onsite training or Virtual location-specific based training is at level 2. Level 3 includes location-based coaching on a weekly or bi-weekly basis has proven to be an effective, efficient way to grow leaders and sales teams across North America. Finally, level 4 coaching provides one to one coaching for individual leaders or salespeople.

Transformation-Outcome/Results
Master Level Coach

High level of accountability for the student and the coach. When education and engagement are combined the transformation happens when the outcome is measured. Simply stated, when growth is the goal, learning ensues. At some point, the learning must be applied, practiced, and ultimately attempted. The outcome may be positive, negative, or neutral. Knowing what to do next can be very difficult without a coach.

  • Positive Outcome/Result-reinforce behavior. Encourage, recognize, reward. Cheer-leading is the easiest form of leadership and accountability.
  • Negative Outcome/Result– A Coach or a leader may have to resist ignoring or hoping the negative result will correct itself. (SPOILER ALERT) This is not a good strategy. Addressing the negative result may potentially mean more education and or engagement is needed. A good coach knows how to ask the best questions to understand the best course of action. Accountability is a must in this scenario.
  • Neutral Outcome/Result– Refer to the negative outcome section above.

TrainerTainment has provided on-going coaching for sales and leadership teams for more than 15 years. Those teams have won FEC of the World, increased sales, improved costs, and grown as individuals and organizationally across the board. The people, whether salespeople or leaders & owners, understand that it is their effort that makes the difference. The coaching team at TrainerTainment is devoted to improving processes, listening, and supporting the people on the teams we coach. Collectively, we have well over 120 years of industry, sales, & leadership experience. 

Most winning teams have a coach. If you are looking for real transformation in your business and/or with yourself or individual team members, I hope you call us today. (Click here to schedule a Calendly with me.)

Email me personally at beth@trainertainment.net

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The Everyday Choice

The Everyday Choice

It probably sounds cliche…

however it’s been on my mind, every day in every way that I have to be intentional about my choices. How about you? Have you been thinking positively or negatively? Maybe you’re like me on some days and try not to think at all. Have you spent a normal or an abnormal time on social media and/or the news? I’m not sure how to define normal or abnormal so your own perception of normal or abnormal for you works in this question!

I ask, because I believe thinking, directly impacts your feelings, and the way you feel about something ultimately influences what you do. The thought comes first, the way you feel about the thought then drives behavior.

We must protect our thoughts…

We can choose the negative, scary, painful, path. Sometimes that path pops up with no warning at all. The challenge then becomes whether or not you go down that road or decide, what else could be true. Can I take the next fork in the road and follow a more positive or hopeful path?

What helps me-The 3rd or 4th option…

when I get stuck in being overly negative or positive is to practice thinking of at least 3 ways something could be. 2 choices is nothing more than an ultimatum. The stark choice of this or that shrinks a person’s ability to be creative or hopeful and is often paralyzing. I’m certain in that last several weeks the thought of, how am I going to make it or if this doesn’t happen or I’m going to fail, may have come to mind. Look, at these 2 choices-I’m going to fail or succeed. Really? Is that all their is? What could choice number 3 be? If you can’t think of something then go ask someone else. It’s too easy to get stuck in your own head.

When I Fail-I choose to Fall Forward…

In prepping this article I started researching the science of positive thinking. I thought it would be easier for you to buy into my rah rah newsletter today if I included real science. There’s an entire psychological study dedicated to the power of positive thinking. The very BEST business book I’ve read on the subject (and it includes the science) is written by Shirzad Chamine – Positive Intelligence. I don’t think there’s been a better time to read or listen to this book.
Finally for those of you who need something shorter than a book and potentially a video to go with it, you must take 10 minutes a listen to Denzel Washington’s presentation to a graduating class. He asks, “Do you have the guts to fail?”

Personal Message to You…

I am so inspired by every business owner in today’s climate. The sheer GUTS you have to do all that must be done right now is nothing short or real bravery. To the team members who’ve had to wade through all the uncertainty of reduced hours, unemployment, is it safe to be around other people and more-you are incredible. I know so many people who have volunteered to work, help, not work, support others in any way they can. I believe this is an extraordinary time where the unintended outcomes are that we are a better world, a better people, and a better place, whether at home, work, church, or school, where we are truly in service to others.

What “They” Don’t Tell You – Part 2

What “They” Don’t Tell You – Part 2

Krista Trietley-EstesKrista comes to TrainerTainment with a world of experience. She grew up in the family entertainment industry, worked most positions in the center, went off to college, and spent her early career developing and delivering training in the corporate world. She is an Arbonne entrepreneur and an enthusiastic sales representative for TrainerTainment. We are lucky to have her experience, insight, and commitment to others growth. I know you’ll enjoy this two-part series.

Plot Twist

Don’t you love those? If you remember part one from last week, you’ll know I’m sharing the story of my ideal internship during my final year of college – lake views and shopping all day with image consultant extraordinaire Linda Thomas!

Day one. Walk in. Sit down. Super excited. Huge smile on my face. I ask, “When is our first shopping client?” Linda replied, “Today and I really want you to pay attention and see how you like it. Really think through how the day goes and we will talk about how you feel afterward, okay?”

In my head I was thinking, “Of course I am going to love this. I was born to do this. I am going to knock your socks off!”  I’m sure I was about to squeal with delight and excitement.

The Appointment

It’s 10am and we are headed to one of my favorite department stores in one of my favorite areas of Dallas. I felt so important. All the employees knew Linda. We got to go in the back where all the stylists went. We even had stylists there to assist if needed. This was a very important client.

As the day progresses, I remember Linda’s words. I was to “pay attention to how I felt during the appointment and see how it goes.” What I notice is two hours had passed and the client hadn’t selected anything we chose for her. I also notice the client isn’t particularly pleasant. I fight the negative feelings that were creeping in. Maybe she’s having a rough day. I’m hopeful the next few hours will be more exciting.

Those hours pass slowly as we add three shoe people and two additional stylists to the mix to try to make the client happy. The dressing room looks like we pulled the entire department store in it and flipped it on its head. I’m feeling exhausted, not empowered, and the morning’s enthusiasm is waning.

Realism Meets Enthusiasm

The client left with one dress and one blouse. Eight hours for a dress and a blouse that I’m not sure she even really liked. I wanted to change lives with clothing. I wanted to show people what great looks like. I wanted to work with people who were open to learning and who wanted and needed help. This appointment was not that! My mind was racing. What did I get myself into? How will I possibly be able to do another 392 hours of this? I remember wondering if this was really what I want to do with my life. Uh-oh. I have no other path. OMG!

Panic

As we get into the car, Linda asks, “So, tell me. How do you think that went?”  It’s my first day. I can’t show her my crazy! I reply, “It was an experience.”  “An experience,” she says. “Tell me more.”

So, I just let her in. I tell her exactly what was going on in my head. At this point, I’m thinking she isn’t going to want to ride with crazy all the way back to Lake Dallas. Since Lyft wasn’t a thing in 2009, I figured I might have to walk back or call my husband for a ride. Plus, now I’ll have to find another internship. How could I spend 392 more hours in that kind of misery?

After I get it all out, Linda smiled and said. “Great. I am really glad those are your thoughts.” To say I was stunned at her response would be an understatement. She then said, “Trips like these are rare in my business and I, like you, want to inspire people. I want to work with people who are open to learning. I want to help them learn about the messages they send with their clothes. I want to teach people what to wear and how to wear it. How to create a positive impression from the time a person walks into a room. That is what I really do. I am a speaker. I speak to groups all over, some small and some large, and that is also what I want you to do. Your first gig is in three days. Don’t worry. You can do this. I’ll be with you every step of the way. We will speak together on the four generations in the workplace. You will be the Gen Y because that is who you are and I am a Baby Boomer. You’ll need to study over the next couple of days. I have the bullet points for you to cover and I know you will be amazing. I wouldn’t have hired you if I didn’t think you could do it.”

I am pretty sure my eyes were really big. I had never done true public speaking, but I had no other choice. I wanted to learn from her, I trusted her, and I decided I was in this thing. This was my summer internship. I could do it.

The Moment of Truth

Thursday came. I had studied hard. This was the first of many presentations I did with Linda over the course of my internship. She hired me in the fall of 2009 and we continued our joint seminars through 2010 until I graduated and landed my dream corporate job as a trainer with a large retailer.

I consider myself one of the lucky ones. Many of my friends who chose 400 hour internships in New York, LA, and downtown Dallas didn’t land dream jobs. I say this not to impress you, but rather to impress upon you how important it is to appreciate your current season. You never know what the next season may hold.

The Moral of the Story

“They” (those on the outside who tell you to go to college), should also be telling you about hands on training. Working side by side with someone makes all the difference.

An internship with any job can be one of the most valuable things you do for not only your career but for yourself. The time I spent with Linda, every time, was mentorship and real-life experience. There’s no amount of money or time that could match the value of those 400 hours. I would have worked 10,000 hours for free with her. Being trained by the expert on the thing you want to do is very valuable.

Once you get that training, pay it forward. Find someone to train who is open, wants to grow and learn, and works hard. If I hadn’t had the mentorship of someone who would stand side by side with me, show me the way, believe in me, take me through a fail experience, and then show me a win experience, I doubt I would be here today working for TrainerTainment.

That 400 hour internship changed the trajectory of my life. When I came back to school the next semester, I was a totally different person. I had a tough professor and even she asked, “What happened to you?” I was so different others noticed.

Linda believed in me at a level I had not experienced before. I had someone other than my parents telling me I was great. Linda helped me believe I could do more and be more than I thought. She helped me out of the goodness of her heart. She was always ready to share the spotlight not just with me, but with everyone. I will continue her legacy.

I encourage you to visualize your dream job. Work with someone already in that job. Take others with you. Decide that whether not a leader has your back, your peers are

What “They” Don’t Tell You – Part 1

What “They” Don’t Tell You – Part 1

Krista Trietley-EstesKrista comes to TrainerTainment with a world of experience. She grew up in the family entertainment industry, worked most positions in the center, went off to college, and spent her early career developing and delivering training in the corporate world. She is an Arbonne entrepreneur and an enthusiastic sales representative for TrainerTainment. We are lucky to have her experience, insight, and commitment to others growth. I know you’ll enjoy this two-part series.

Go to college, they say

Get your basics, pick a major, change your major a couple of times, and when you graduate, get your first real job. What they don’t tell you is that it’s quite likely that when you graduate from college, your first job will not be the dream job you thought the degree was going to bring.

I’m more than a decade beyond college and now know most people will not get their dream job. You must work your way up the ladder. Not every leader is going to have your back. Not every ladder will be worth the climb. Not every encounter with peers is going to be pleasant. But, if you can stick it out and remember where you want to go, it is possible to get to where you want to be.

A 400 Hour Internship

In college, we were required to do a 400 hour internship. I was in a Fashion program and many of my friends were dashing off to New York and LA or working in downtown Dallas. Many of them were getting paid for their internship.

I spent the summer of 2009 in the heart of Lake Dallas. Google it. You’ll find a small town, with a population of maybe 700 people and one stop light. If you blink, you miss the entire place. I was in the heart of Lake Dallas and my heart is there still.

From a young age, I was taught to find something you love to do and figure out a way to make a living doing it. Mom and Dad said you’ll never have to work a day of your life when you love what you do.

I Love Shopping!

I loved shopping. I loved dressing people. I truly have a gift for this type of thing, and I decided I would love being an image consultant. My plan for internship was to find a local image consultant who would take me on as their intern and teach me the tools of the trade. One problem. Finding image consultants who were local was like trying to find a needle in a haystack. Finally, I found a consultant in LA who referred me a local – Linda Thomas.

When I found out Linda was in Lake Dallas, I was completely inspired. I had wonderful romanticized ideas of working in an office overlooking a lake after shopping all day long with our amazing clients. I quickly picked up the phone to call her.

The Call

Ring. Ring. Ring. No answer. I left a message.

“Hello, this is Krista Estes, I calling to talk with you about the possibility of being a free intern for you over the summer. If you could give me a call back, I would really appreciate it.”

When Linda’s husband Carl tells this story today, he says the “free” part is what hooked him. Linda says it was my eye contact at our first meeting. We all have different things that hook us, I guess. Whichever it was, the word “free” or my spot-on eye contact, I got the internship. I was on my way to lake views and shopping.

Stay tuned for the rest of the story…And call or email me right away to help you grow, using our training and coaching programs. And if you want a little advice on your next outfit, I’m up for that as well!

Today’s Excellence is Tomorrow’s Mediocrity

Today’s Excellence is Tomorrow’s Mediocrity

The risk of refusing to grow!

What a quote! I love this guy Rick Houcek who writes a 2-minute Monday morning motivator. It’s easy. in that, it takes about 2 minutes to read, and I almost always get a ton out of what he puts out. The title of my article today is a direct quote from his 2/25/20 newsletter and I felt like I just had to share my thoughts. I’d love to hear what you think.

In my mind GROWTH is necessary!

I think there are many ways to intentionally focus on growth. First and foremost is PRIORITIZATION. For me, I have a morning ritual of reading. Honestly, I look forward to getting out of bed and into the words of the day. Once I get set, I go for a walk. Sometimes on the treadmill, sometimes outside. I listen to Audible when I walk. I just finished, Never Split the Difference. It is a GREAT read.

RITUAL/HABIT

This morning ritual is a very important set up for the day. If missed for any reason, it takes a toll. My stress level increases and productivity for the day decreases. It may seem counterintuitive to add something to the schedule and subtract the stress, but it is the way it works for me. Yes, I must get up early and it’s worth it.

GAIN KNOWLEDGE

Reading is not the only way to gain knowledge. Candi, our director of training, is an avid podcast listener. Amy, who has trained for us, reads a ton of blogs every week. Mary, our director of operations, loves THE PHYSICAL BOOK and reads with a highlighter in hand! Talking with others, listening to the many, and curiosity about everything is a voracious way to feed your growth.

BALANCE

I do believe there is a balance between not thinking your good enough and always pursuing excellence. It is important to take time and celebrate the wins. However, there is a danger of basking in the glow of today and not continuing to seek improvement for tomorrow. The warp speed of change today is sure to transform today’s excellence into yesterday’s old news.

DECIDE

No one jumps out of bed and shouts, “I hope I’m mediocre today!”. In the same thought though, maybe few jump up thinking “I’m going to seek excellence today!” I’d love to encourage you to decide to jump out of bed with intention. Be present today. Be excellent today. Learn something. Share something with someone. Smile. Make someone else’s day.

I’d love to hear what you think would make today an excellent day for you.

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