During our recent Business Coaching Conference, it occurred to me that when we process any given issue it’s easy to start trying to solve the problem without getting everything out on the table first. Excellent issue processing get’s to the heart of the issue rather than providing a patch for a symptom of the underlying problem. Good discussion, lots of questions, and curiosity must come before problem-solving. To me, this is where all the real work takes hold and moves us forward (professionally and often time personally).
During this training segment, I got a clear vision of issue processing being akin to cleaning out your cabinets! I guess it was the thought “get it all out on the table” that moved me to my own kitchen cabinets. Or it could have been I was in the mood to do something with my own messy cabinets! Take (52 seconds) and listen to a snippet of the class. SPOILER ALERT…The real issue is NOT unorganized cabinets, it’s our inability to put things back where we got them. Now I know what behavior to change to get the results desired. Seems like 40 years is a long time to solve such a simple problem!