TrainerTainment® Blog
Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership
Change & Letting Go
I’m not one for New Year’s resolutions. I tend to make my resolutions when I’m ready, instead of when people say that we should make them. A few weeks ago I was ready and set a goal to give up non-essential sugar. I mean, who can really give it up 100%? It’s in our...
Are you driving your bus?
My first experience as a leader of a team came when I became the party manager for iT’Z in Albuquerque. It seems like forever ago, but I learned so many lessons growing with the company. I think it was my time in Houston where I grew the most. It was a much larger and...
Truth & Values
Our company has this very cool space on Facebook, a private group we have dubbed “the Happiness Hangout.” Allison, our project manager, and sanity saver created it as a space that we can all go to connect with one another about the fun things that are going on in our...
Treat Your People Right
I was talking to a sales friend of mine over the weekend, and a customer call came in on his personal cell phone. Earlier that morning, a lady had called to ask the store hours, and by the time she got to the store an hour before its posted closing time, it was empty...
Sometimes Sadness Comes Before Joy
This weekend I took my kids to see the movie Inside Out. If you haven’t been, even if you don’t have kids, I really recommend that you go. I also advise that you take a box of tissues with you. The gist of the story is there are different people (voices) inside your...
Who should we spend time coaching?
I am always trying to learn as much as I can in order to continuously improve. I’m not “there” yet, but I like to think I get better every day! For some professional development, I attended a sales management webinar recently, and really got pumped up thinking about...
Terrible, Horrible, No Good, Very Bad Day
Have you ever read the children’s book: Alexander and the Terrible, Horrible, No Good, Very Bad Day? The premise is that from the time he wakes up, absolutely NOTHING goes Alexander’s way all day long. I think we have all had that day before. The day where you feel...
Stress-and the End of Your Life
Some of stress is good--even exciting. Some is not so good. So what do you do with it? This summer, Shawn Achor spoke at Bowl Expo. My entire team got pumped, and we all read The Happiness Advantage. Allison decided for Q-3 that one of her “big rocks” would be to...
If you don’t use it, it gets weak!
I spend a lot of time on the computer typing. When I say a lot, I mean A LOT--but hey, we are a virtual company! That means lots of typing emails, notes, posting on social media, etc. It also means I am not using the muscles in my hand like I did before. Do you...
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