TrainerTainment® Blog
Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership
Bad Feedback Turns into Great Service
One of the things we always encourage our clients to do is consistently solicit feedback from your customers. It's so important to really know what people are experiencing in your center. Remember that we used to tell 2 friends who told 2 friends and so on, and now...
Keep ’em Coming Back
Every Friday I go to the grocery store. It is one of the few shopping things I love to do since I love to cook. I have been shopping at the H.E.B every single week since they have opened a new store by my house. (and yes, it is the ONLY grocery store I will go to.)...
Social Media Miracle
It was easy to know what to write about this week. Last Friday, I was on the phone having a one-on-one with one of the superstars on our team. We were planning how to rule the world, and then another call came in on the company line. I ignored it, but they rang in...
What’s Best for You?
What's Best for You? As I contemplate what to write this week I got to thinking about what I'm obsessed with lately. We just ended the first quarter and for us, it was terrific. I hope you had the same experience. Our friends in the north certainly had a CRAZY winter!...
Profitable Products that are EASY to Sell
Actually the consumer is motivated to buy. No one likes to be sold but everyone loves to buy stuff. Seth Godin talks about making things irresistible. Have you thought about your products or packages in terms of making them irresistible? One of the crises (sounds...
Do We Speak the Same Language?
Before coming to TrainerTainment full time, I had the privilege of being a teacher trainer of English as a Foreign Language. Oh it was a thrilling life of travel and excitement, but more than that I learned so much about different cultures and perspectives. During my...
Connect With Your Team Members
Bandwidth has been a real issue for our team lately. I gotta tell you, I really hate the word, but we are rocking and rolling this year (which is awesome), but our talking about "bandwidth" and capacity issues has really made me think about what it means a lot more....
You are a Sales Organization
Is Your Front Line Team Selling or Un-Selling Your Center? You know we work with many clients all around the globe... OK mostly in North America. People ask us every day, "What should we be charging for our parties, group events, or attractions in general?" There is...
That’s Not What I Wanted
I was in the hair salon yesterday and I overheard another customer talking with her stylist. (I wasn't REALLY eavesdropping, there simply was nothing else going at the time.) The stylist asked her what she was looking for to make her style perfect. The woman began to...
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