It has been my experience that when you understand more about how you tick and why you respond the way you do, it can make a GIANT difference in the way you deal with others. In becoming more attuned to these personality subtleties in yourself, you will also learn...
Every Friday I go to the grocery store. It is one of the few shopping things I love to do since I love to cook. I have been shopping at the H.E.B every single week since they have opened a new store by my house. (and yes, it is the ONLY grocery store I will go to.)...
We’ve been talking a lot about great guest service over the last several months. I’m onsite this week with 3 Bowling Based Entertainment Centers in Canada. One of our primary goals for training is to help the front line staff create a culture of VIP service for their...