Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership

If you've attended a TrainerTainment VIP Guest Service training in the last year then you know what an irritant "no problem " is for me.  I'm sick of it. Why would it be a problem anyway for you to do your job? I walk up to the bowling counter and say, "I'd like to...

Ever wish that guests were nicer? There’s a lot of talk about attitude, the customer’s always right, you gotta’ smile, yadda yadda.  And then there’s the cranky guest. It’s easy to be nice when others are being nice. Not so much when it’s the other way around. I’m...

A terrific thing happened this morning on the way home from the gym. After a great workout I love the reward of a “Starbucks!” I’ve switched to green tea so it’s not as much fun as the triple grande skinny caramel latte but I think it’s a lot better for me. I’m...

I had an interesting sales experience last week. By interesting I really mean annoying. However, I can't quit thinking about it and so I thought I would ask you what you think. Here's the situation. A salesperson from Yelp calls our office and leaves a message. I...

Honestly I have had the great fortune to work with so many wonderful companies over the last 6 weeks and with the complete immersion of onsite training I'm behind with my writing. I thought about just skipping our newsletter completely this week and then changed my...

If you decide or think you want to do something you better take some kind of action on it within 10 days or you just won’t do it.  I guess that explains how I made it to London, Ontario on the 21st of February when I had only met her son Rob Szabo on the 5th!  Thanks...