Training

My Top 5 Social Media Influencers

I have to say I have one of the best jobs in the world! I get to be on social media for a large portion of my day and get paid for it! But to do that and be good at it I have to spend a lot of time learning. I’m always amazed by…

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Desire is the Mother of Motivation

In Zig Ziglar’s book, See You at the Top, he states that “desire is the mother of motivation“. I really can connect to this concept. Have you ever wanted something so badly that you would do anything to get it? I know you have. We all have. When that kind of drive or desire sets…

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Leadership is for the Birds!

It has been my experience that when you understand more about how you tick and why you respond the way you do, it can make a GIANT difference in the way you deal with others. In becoming more attuned to these personality subtleties in yourself, you will also learn more about what makes others behave…

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Keep 'em Coming Back

Every Friday I go to the grocery store.  It is one of the few shopping things I love to do since I love to cook. I have been shopping at the H.E.B every single week since they have opened a new store by my house. (and yes, it is the ONLY grocery store I will…

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Is there a Secret to Motivating Employees?

A couple of weeks ago, I was listening in with one of my colleagues on a weekly client coaching session. I love learning from and sharing ideas with our team.  I work with some pretty brilliant folks. In the call, I remember thinking how jazzed I was listening to how amazing the coach was doing,…

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McService & McPay

We’ve been talking a lot about great guest service over the last several months. I’m onsite this week with 3 Bowling Based Entertainment Centers in Canada. One of our primary goals for training is to help the front line staff create a culture of VIP service for their centers. Your people and your service are…

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Motivation

Did you miss the webinar yesterday? You have another chance to see it. We always post the most recent webinar on our website. It’s a little like hide and seek to find it but worth the effort! And if you want access to all the webinars we’ve ever created then sign up for Xpress Training. We talked about…

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Your BRAIN on eLearning

Your brain is like a giant mansion with an uncountable number of rooms, each with space for an uncountable number of shelves. Rooms are created as you learn new subjects. They might have names such as “Things for Work,” Animals” or “Things Not-To-Do on a First Date.” The shelves are subcategories that help organize your…

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