Great customer service is a big part of our industry. We know by providing great service, friends are more likely to recommend our centers and products to others. We have the opportunity to turn upset guests into raving fans, even when it means we may need to go...
I was sitting in church today and noticed that even my church has a scorecard. Over the last year, I have taken a new step toward accountability within my company. All of our sales team and many of our team members in management have a scorecard. This scorecard helps...
Some of stress is good--even exciting. Some is not so good. So what do you do with it? This summer, Shawn Achor spoke at Bowl Expo. My entire team got pumped, and we all read The Happiness Advantage. Allison decided for Q-3 that one of her “big rocks” would be to...
