Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership

Honestly I have had the great fortune to work with so many wonderful companies over the last 6 weeks and with the complete immersion of onsite training I'm behind with my writing. I thought about just skipping our newsletter completely this week and then changed my...

If you decide or think you want to do something you better take some kind of action on it within 10 days or you just won’t do it.  I guess that explains how I made it to London, Ontario on the 21st of February when I had only met her son Rob Szabo on the 5th!  Thanks...

Love, love, love. I can hear that Beatles song playing in my head today. Happy Valentine's Day. I woke up this morning thinking about the first time my Valentine kissed me. It was 33 years ago and honestly my heart flutters still today to think of that beautiful night...

Out of the mouths of babes. Telling the truth is hard for big people. But truth telling comes very natural to little ones. I was in the coldest place on earth last week and had a great visit with two of our favorite locations in the Minneapolis area. I was finishing...

I love this time of "renewal". Every year, this is one of those inspiring moments in time that makes me feel like everything is fresh. Out with the old, in with the new. It sounds so cliché but honestly for me it makes big difference. If you were too caught up in the...