Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership

I was amazed at the number of responses and the amount of conversation that the Avis article created last week. EXCEPT-there was no response from Avis. I personally would rather write about a GREAT GUEST moment. However, it seems like we all identify with those...

I’m particularly glad when the tollbooth employee loves their job; because let’s be frank, you can tell when they do. I drive through the DFW airport toll booth often. Once in a while, that employee says, “good morning” as I take my ticket in a way that makes a big...

It’s easier to be nice. Some people would disagree.  I wonder what you think. I have a monthly lunch with my friend Susie. Last week it was time to go south of town. We switch off.  I live north, whereas Susie lives south.  She's always good to pick some local fare...

On the surface, “is your job fun?” this seems like an interesting question. I bring it up because last week we were in Reno for Bowl Expo. There was a full schedule of education, social events, trade show floor time, and the time that we spent setting the booth up and...

I hear people say they don't care what others think or say about them. Well, I personally don't believe that's true for most. I guess there are three things that happen; people are saying good things about you, they are bad mouthing you, or they aren’t saying anything...