TrainerTainment® Blog
Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership
Are You a “Reservationist” or a “Salesperson?”
Someone must sell group events and birthday parties. What’s going on at your center? Are you content with picking up the phone when it rings and giving information with the hope that someone will give you a deposit and hold their party at your facility? Or are you...
Why On The Job Training Is Not A Solid Training Plan
I was walking tonight and noticed a group of 10-year-old boys practicing baseball. The level of focus that the coach managed with these boys struck me. He would run through the play, and then run through it again, and then again. There were runners on 1st and 2nd. The...
FEC Marketing Made Easy, Vol. 6
Welcome to the July marketing blog! We have officially finished half the year and, hopefully, we have hosted some wonderful promotions, events, and had good engagement on social media. Have you planned the second half of your year? If you haven’t, here's good news:...
Ways to Jazz Up Your Party Rooms
When was the last time you touched up your party rooms? I remember it was always one of the last things on my list. It sure could have used more time and attention, though. Think of it this way, if 20% of sales are coming from birthday parties, don’t you want to make...
Business Lessons from a Scooter
Weird title, I know, but I'm compelled to share the interesting business "in my face" practical lessons I'm learning. I've injured my left foot, and the doctor insists that the only way for healing to take place is to not bare weight at all on the injured foot for the...
Looking Good and Smelling Good
We’ve all had seasons of our lives where we just wanted to “look good and smell good” to show others we’re doing great….even to the extent of a “fake it till you make it” kinda thing. I wonder, is this the season our industry (location-based entertainment, fun...
FEC Marketing Made Easy Vol 5
Happy June! It’s officially summer. If you missed last month’s volume of the monthly marketing blog, we talked about doing a social media checkup. You can view the article here. This month, I wanted to talk about planning your promotions. Each month we give you loads...
Do You Need a Sales Coach?
Maybe I should have titled this article “Why Use a Sales Coach.” Then I could have given you all the reasons why you should. However, I thought it better to ask you if you needed the help simply. My experience is that people are lousy at asking for help. For me,...
Tips for Great Guest Service
A few weeks ago my mom and I went to dinner at the Cracker Barrel in Kerrville, TX. I asked if we could be seated in Stephen’s section. We had had Stephen before and he was phenomenal. He even has four stars on his apron to show it! Stephen wasn’t there and we were...
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