Management

Time Management Tips Part 2

How did you do managing your time this past month? What methods did you use? I would love to hear from you, so please shoot me an email to tell me what you found. If you missed out on part one of our two-part time management series, you can find it here. Here comes the…

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Employee vs. Team Member

I’ve always had an issue with the word “employee.” To me the word has a negative/hard tone to it. It reminds me of the old days of factory workers on an assembly line. In my head I picture the mean boss, yelling at his workers with no care or concern for them as people. They…

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Time Management Tips to Increase Productivity

Time management always seems to be a hot topic no matter the industry. You can Google time management and get a million different articles to read. I wanted to share some of my time management tips with you in a series of blog posts. Learning About Time Management A few weeks ago, I was on…

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Highly Successful Entrepreneurs

21 Habits of Highly Successful Entrepreneurs I recently read a blog from Lifehack about 21 habits of highly successful entrepreneurs and was reminded of what a dear friend said to me in the early days of TrainerTainment. Jim Ernst, who left us way too soon, said to me, “Now everyone owns a piece if you.”…

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Your "Give a Darn" Meter

Ever lose your “Give a Darn”? Wonder where to find your staff’s, your husband’s, or your waiter’s “Give a Darn”? I tell you, this might be the most significant “aha” of the month for me. There’s a great quote that goes like this: “People don’t care how much you know until they know how much…

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TrainerTainment's Top Reads

TrainerTainment’s Top Book Reads We are only two weeks into the new year, and I think I have purchased a dozen books to read in the next few months. Some of those books are the Jack Reacher series, but most of them are to help me become a better marketer, a better leader, and for…

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Motivation to Finish the Year Strong!

Motivation is a tricky thing. If you are a parent of more than one child, you know that each of your children requires a different method of motivation. The same is true for your staff. The real key to motivation is to pay attention to how motivated you are. Your team pays more attention to…

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When We Go Above and Beyond

Great customer service is a big part of our industry. We know by providing great service, friends are more likely to recommend our centers and products to others. We have the opportunity to turn upset guests into raving fans, even when it means we may need to go against our written policy. As a party…

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Scorecards

I was sitting in church today and noticed that even my church has a scorecard. Over the last year, I have taken a new step toward accountability within my company. All of our sales team and many of our team members in management have a scorecard. This scorecard helps all of us stay accountable. At…

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Stress-and the End of Your Life

Some of stress is good–even exciting. Some is not so good. So what do you do with it? This summer, Shawn Achor spoke at Bowl Expo. My entire team got pumped, and we all read The Happiness Advantage.  Allison decided for Q-3 that one of her “big rocks” would be to create a Happiness Initiative…

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