Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership

I’m particularly glad when the tollbooth employee loves their job; because let’s be frank, you can tell when they do. I drive through the DFW airport toll booth often. Once in a while, that employee says, “good morning” as I take my ticket in a way that makes a big...

It’s easier to be nice. Some people would disagree.  I wonder what you think. I have a monthly lunch with my friend Susie. Last week it was time to go south of town. We switch off.  I live north, whereas Susie lives south.  She's always good to pick some local fare...

On the surface, “is your job fun?” this seems like an interesting question. I bring it up because last week we were in Reno for Bowl Expo. There was a full schedule of education, social events, trade show floor time, and the time that we spent setting the booth up and...

I hear people say they don't care what others think or say about them. Well, I personally don't believe that's true for most. I guess there are three things that happen; people are saying good things about you, they are bad mouthing you, or they aren’t saying anything...

Tip: 3 ways to build your social media networks  1. Listen to your Audience. Be sure that you are asking them a lot of questions and then taking their answers and doing something with them.   2. Timing is Key. Make sure to test the times you are sending your messages....

OMB (OH MY BIRTHDAY!), we have a client in Ottawa Canada that has implemented a very strong birthday party program. We have the privilege of working with them on a week to week basis. Last week we noticed their parties scheduled during week 3 looked very weak compared...