I am lucky that I get to do exactly what I want to do as my job. Great fortune and a ton of hard work has allowed me the opportunity to work with some amazingly talented people. My great team lets me lead them, or at least keeps me on the straight and narrow as we...
You have to BE nice… …in order to be treated nicely. Don’t get me wrong-- that philosophy doesn’t always work. I am, however, just naive enough to believe that somehow I get better treatment than most because I really do model my own behavior based on this theory....
One of the things we always encourage our clients to do is consistently solicit feedback from your customers. It's so important to really know what people are experiencing in your center. Remember that we used to tell 2 friends who told 2 friends and so on, and now...