Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership

Then I don’t need to tell you. You’ll get what you’ve always had if you keep doing it that way! I belong to a terrific leadership group, Vistage. In November, I’m attending a very cool conference, and I think one of the titles I saw for the meeting was “THE NEW...

Meet Lexi. You might guess by looking at her picture that she’s bright and probably does a great job answering the phone. I met Lexi first by phone and email. She works for one of the centers that we serve, and about 10 months ago, she was required to implement...

Communication, connection, and conversation. That’s the big buzz, and if we can’t get good at it, then in many ways, we will be disconnected from our customers because we have chosen not to communicate with them. I am in no way, shape, or form a social media whiz or a...

I participated in the Bowling Centers Association of Michigan’s show last week. It was absolutely amazing. They had record attendance. I was invited to present our class that focuses on providing GREAT promotions year round. This seminar is a lot of fun, and the group...

We just got back from Bowl Expo. What a great week! It was good to see so many of you, and frustrating that the week wasn’t longer so we could spend more time with you all. This week is filled with follow-up. If you stop by the booth, we’ll call you for a 20–minute...

There are some things that are very scary! Selling might fall into that category for some. Cold calls, networking at events where you don‘t know anyone, or even just being a new team member and not understanding all the products can create a lot of anxiety. I bring up...

With all the attention given recently to guest service, and the fact that I will speaking on "Party Host Selection and Training" at Bowl Expo this year. I felt it appropriate to re-run and article written (March 2009) by one of the smartest most beautiful women I...

Last week, I had the opportunity to work with a group of new hire candidates. We executed the 3–step TrainerTainment hiring process in order to hire a performing staff for a new location: Job Fair, Casting Call and Auditions. The basic goal is to hire “performers” and...