TrainerTainment® Blog

Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership

Where Did 2009 Go?

As the year draws to an end and the hustle of the holiday is upon us, I could not let the week go by without our weekly newsletter. I’ve missed my own deadline, so I’ll beg forgiveness up front for bad grammar and/or misspelling. Time goes so fast....

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Whose Job Is It Anyway

Do You Want to Work?          Do You Need to Work? Choose One I’ve decided that these 2 questions need to be mandatory questions for every employee and for anyone who is interested in filling out a job application. My...

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One Chance at a First Impression

I attended my 30 year class reunion this past weekend. Because I was on the planning committee, you can bet we included a bowling event as one of the activities! You can view pictures on my Facebook page. You know those pictures are worth a 1000 words! I don’t...

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Human Service

Maybe we should quit teaching what customer service is and simply talk about people being in service one to another. Everyone has a standard about how they want to be treated. If we had a “Maslow’s hierarchy of guest service", I think it might look like this: This...

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