Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership

I attended my 30 year class reunion this past weekend. Because I was on the planning committee, you can bet we included a bowling event as one of the activities! You can view pictures on my Facebook page. You know those pictures are worth a 1000 words! I don’t...

Whether you sell something or not, every contact you make builds a firm foundation for what to do next. You are going to get something out of every sales call you make, no matter what. You have experience that you can file away for the next lead. You learn why people...

If your product can make a big difference for your customers, then you genuinely need to find out what they need and sell them that. If your approach is all about you and you getting the features and benefits of your product in front of a potential customer so that...

This one is especially hard for me and most sales people. We’re chatty by nature, which can be a good thing gone bad when we don’t get the subtle shut–up cues that our customers often give us. I believe we talk too much for a couple of reasons. One, we get nervous and...