TrainerTainment® Blog
Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership
Where Did 2009 Go?
As the year draws to an end and the hustle of the holiday is upon us, I could not let the week go by without our weekly newsletter. I’ve missed my own deadline, so I’ll beg forgiveness up front for bad grammar and/or misspelling. Time goes so fast....
Whose Job Is It Anyway
Do You Want to Work? Do You Need to Work? Choose One I’ve decided that these 2 questions need to be mandatory questions for every employee and for anyone who is interested in filling out a job application. My...
Expectations – Don’t Make Me Wait
We live in a hurry up world. People can be rude, impetuous, quick, and impatient. These are thoughts that have loomed large on my mind this week as I slowly crawl, or limp, from one place to another. I had knee surgery a week ago and I thought that, miraculously, I...
One Chance at a First Impression
I attended my 30 year class reunion this past weekend. Because I was on the planning committee, you can bet we included a bowling event as one of the activities! You can view pictures on my Facebook page. You know those pictures are worth a 1000 words! I don’t...
Human Service
Maybe we should quit teaching what customer service is and simply talk about people being in service one to another. Everyone has a standard about how they want to be treated. If we had a “Maslow’s hierarchy of guest service", I think it might look like this: This...
Sales Relationship Tip Number 3 – Express gratitude – always
Whether you sell something or not, every contact you make builds a firm foundation for what to do next. You are going to get something out of every sales call you make, no matter what. You have experience that you can file away for the next lead. You learn why people...
Sales Relationship Tip Number 2 – Be more interested in helping the customers get what they need rather than selling your stuff!
If your product can make a big difference for your customers, then you genuinely need to find out what they need and sell them that. If your approach is all about you and you getting the features and benefits of your product in front of a potential customer so that...
Sales Relationship Tip Number 1 – Listen more than you talk
This one is especially hard for me and most sales people. We’re chatty by nature, which can be a good thing gone bad when we don’t get the subtle shut–up cues that our customers often give us. I believe we talk too much for a couple of reasons. One, we get nervous and...
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