TrainerTainment Blog
Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership
Human Service
Maybe we should quit teaching what customer service is and simply talk about people being in service one to another. Everyone has a standard about how they want to be treated. If we had a “Maslow’s hierarchy of guest service", I think it might look like this: This...
Sales Relationship Tip Number 3 – Express gratitude – always
Whether you sell something or not, every contact you make builds a firm foundation for what to do next. You are going to get something out of every sales call you make, no matter what. You have experience that you can file away for the next lead. You learn why people...
Sales Relationship Tip Number 2 – Be more interested in helping the customers get what they need rather than selling your stuff!
If your product can make a big difference for your customers, then you genuinely need to find out what they need and sell them that. If your approach is all about you and you getting the features and benefits of your product in front of a potential customer so that...
Sales Relationship Tip Number 1 – Listen more than you talk
This one is especially hard for me and most sales people. We’re chatty by nature, which can be a good thing gone bad when we don’t get the subtle shut–up cues that our customers often give us. I believe we talk too much for a couple of reasons. One, we get nervous and...
