TrainerTainment® Blog

Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership

A Sales Campaign That Works

Communicating the stuff rattling around in my head is so much fun. It’s even MORE fun when someone uses that information and successfully implements a program (more on that at the end of the article). We have a great customer story to share with you this week. I know...

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Best Promotion of the Year

As I travel the country, I see lots of terrific promotions. I try to pay attention because it is difficult to create that irresistible promo that guarantees people will flood your front door. Last year, the BEST promotion I saw came at the end of the year, and I can’t...

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One Chance at a First Impression

I attended my 30 year class reunion this past weekend. Because I was on the planning committee, you can bet we included a bowling event as one of the activities! You can view pictures on my Facebook page. You know those pictures are worth a 1000 words! I don’t...

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Human Service

Maybe we should quit teaching what customer service is and talk about people being in service one to another. Everyone has a standard about how they want to be treated. This week, I witnessed guest service at its highest form. The incredible thing is that the service...

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