Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership

OMB (OH MY BIRTHDAY!), we have a client in Ottawa Canada that has implemented a very strong birthday party program. We have the privilege of working with them on a week to week basis. Last week we noticed their parties scheduled during week 3 looked very weak compared...

Last week I received a very insightful email in response to the email that we sent out about delivering VIP service.  Juliet Ridgeway is an amazing entrepreneur and I count her as a close friend.  So when I received this email it really helped me gain perspective. ...

I had to ride in coach class this week to Chicago! Can you believe it?  My friend Rick and my daughter Leslie never hesitate to refer to the status of my flight and I as, "the princess". Apparently there were enough other princes and princesses that I got bumped to...

We have a friend that we call Adwiser this Adviser.  He's a business owner just like many of you.  Often times we receive wonderful advice and encouragement from this friend and this week's message is full of wonderful insight. Enjoy! I still Believe the FACE to FACE...

I saw the title of this article on Twitter. Someone had posted it as their "statement" of the day. It was one of those "YES!" moments because lately I've been stuck on the word value ... or maybe it's been stuck on me. In my job, I'm constantly perusing Facebook and...

It’s not a trick question. I know the older I get the more I realize I don’t know; and I forget stuff that I’m sure I knew at one time. Unbelievable! I think “Everything” is a pretty great answer to the question, “What’s to Learn?” Last week Thad, our sales guy, and I...

Do you ever ask yourself this question? I know I do sometimes. Sometimes, I do have a clue as to how to answer that question … and other times I’m just running to catch the next plane or call and have no idea how to respond to, “WHAT AM I DOING?” This morning I’m...

This week I had an amazing training experience. Like most entrepreneurs, I really want to make difference. At the center of our core values at TrainerTainment we know we want to help others. It’s pretty simple and it keeps us on track when we train. With the thought...

I’m not suggesting that you might need to shoot your trainees. While that might be an effective training method, I’m not a proponent of firearms in the workplace. Last week I went on a retreat with my CEO, Vistage Group. We had a great time; and our last activity...