TrainerTainment® Blog
Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership
The Ideal Guest Service Candidate
Walks like... Talks like... Looks like... Acts like... Smells like... Sounds like.. I would encourage you to take 5 minutes (or even 2) to complete these sentences. I've had the great fortune to speak at several state meetings in the last 8-10 weeks and the hot topic...
It’s NOT OK to Touch a Stranger’s Underwear!
Listen, I’m all about having great systems in place. However when the system is more important than the people you serve then common sense needs to prevail. This past week I arrived at a hotel a day earlier than the actual reservation. The client had handled the room...
Inspiration
Motivation of others is a topic that comes up a lot lately. Most of the time it is managers or owners searching for a way to motivate others. I keep coming back to the realization that motivation might be more internal that external. You know, it’s probably not...
An Elevator Ride
I participated in a terrific event last week at one of our client centers in New Jersey. The United Way held a fundraiser at Colonial Bowling and Entertainment. Carl Banks of NY Giants Fame had a 1 game bowl-off with Hollis Thomas a past player for the Philadelphia...
Updates and Live BIG
Updates People ask us all the time when we are going to train locally in their area. Next Tuesday and Wednesday we are in our local market teaching about Great Guest Service. I can't think of a more powerful way to spend a day and a half. Those businesses that set...
Play to Win!
How Good Do You Want To Be? How much time are you willing to put in to being a great server, a top salesperson, an engaged leader, an enthusiastic cashier, a great guest service person, an energetic lane attendant, one exciting party pro, or a fantastic floor guard?...
Deep Practice
George Bernard Shaw said, "I want to throughly used up when I die, for the harder I work the more I live. I cracked up last week as I was trying to wade through how to get all the things done on my Monday since this Monday was a holiday. Labor day to be exact. Is that...
Paying It Forward
My friend Mary posted on facebook this week that her mom and parents-in-law were in line at a buffet. When it came time to pay, the cashier explained that the person ahead of them had already paid for their meals. WOW-everyone was so happy. They located the stranger...
The Value of Running from Here to There!
I was amazed at the number of responses and the amount of conversation that the Avis article created last week. EXCEPT-there was no response from Avis. I personally would rather write about a GREAT GUEST moment. However, it seems like we all identify with those...
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