TrainerTainment® Blog
Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership
It’s All About Me!
So a while back my husband and I were purchasing wood floors for our house. It had been a long time coming. Who would of thought to put white carpet in a house with three boys? We had been shopping around for a few weeks and went into a local store and found some...
McService & McPay
We’ve been talking a lot about great guest service over the last several months. I’m onsite this week with 3 Bowling Based Entertainment Centers in Canada. One of our primary goals for training is to help the front line staff create a culture of VIP service for their...
Enough Time
What does that mean? I’m completely obsessed with “time management”. Having enough time is a unique concept. Managing time is kind of a crazy idea. We can’t control or even manipulate the number of hours, minutes, or seconds in a single day. It’s a finite, limited...
The “No Fit” Zone
Yesterday my flight was delayed about an hour and twenty minutes. My plane was coming from Tulsa except that it had mechanical difficulties (read: broken plane). That plane nor its crew ever left Tulsa so they had to find a new piece of equipment and crew for our...
I Can’t Do That!
Time is a limited resource. Golda Meir said: “I must govern the clock, not be governed by it”. This week as I began a ten day, 8 city trek, I panicked. I found myself making that list on the plane Tuesday morning. You know that list right, the one where you start...
I OBJECT! Really?
This week’s coaching topic was about Overcoming Objections. In my free time, I like to try new hobbies and careers. This gets me into trouble with my calendar but I’m the happiest I’ve ever been. Since the spring I’ve been trying my hand at being a wedding planner...
The Old “Fartwheel”
Bizarre title I know. Thanks for opening this email. Last week we attended Bowl Expo. What a GREAT show! I was full of joy about EVERYTHING! At the end of the first trade show day the most interesting thing happened. The show always winds down and fewer people come...
Motivation
Did you miss the webinar yesterday? You have another chance to see it. We always post the most recent webinar on our website. It's a little like hide and seek to find it but worth the effort! And if you want access to all the webinars we've ever created then sign up...
Breaking Down Sales Barriers
Here's a quick and easy sales tip that's not as obvious as it might sound. "If someone tries to give you their money, TAKE IT." I had to place an order for something fun to include in our new Everything Birthdays Party Boxes and I tried to place an order online. Well...
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