Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership

I like this message. I keep seeing these words on t-shirts, in emails, and on signs. I guess it's a message that I'm meant to see. Calm is not an easy concept for me. Don't get me wrong. I can be calm. There have been times in the midst of chaos I've been able to keep...

On a Scale of 1-5, Rate Your Leadership Abilities I'm confident that those of you who read our newsletter are high achievers. In most cases you supervise, manage, or lead a team. With that in mind, I encourage you to read at least one leadership book this year...and...

I was on a plane on my way to Dallas for our 2014 Planning Session recently and I decided to pick up the airline magazine for a quick peek before getting down to business. The magazine had asked readers the month before to share their answers to the question, "what's...

As I thought about the newsletter this week it was obvious that I needed to say Happy Holidays, Merry Christmas, Happy Hanukah, Kwanza, oh heck, Happy DAY! And then, I got really focused and thought about the real joy of this season. It's a time when we more naturally...

It was less than one year ago that I was riding in this same seat in an American eagle plane. I squeezed my ample sized hips into the seat and then squirmed around to get the seat belt in position to fasten.  Much to my horror there was no way the buckle part of the...

We recently attended the East Coast Bowling Center Convention in Atlantic City where I heard Bart Burger talk about Bowling 2.0. It's a great program designed to get new people interested in the game of bowling, which I thought was awesome. In all these years I've...

Today marks the 33rd year that I've been lucky enough to be married to the man of my dreams! In a world where it's difficult to make a 33 minute commitment, I'm pretty proud that Jerry has put up with me for all these years! Happy Anniversary honey. As always, I get...

Here we are-the last quarter of 2013. This is it! In less than 90 days 2013 will be no more. Did you get everything that was available to you this year? It's not too late. Did you dream big or did this year just happen to you? It may seem crazy but it's time to start...