Walks like…
Talks like…
Looks like…
Acts like…
Smells like…
Sounds like..
I would encourage you to take 5 minutes (or even 2) to complete these sentences. I’ve had the great fortune to speak at several state meetings in the last 8-10 weeks and the hot topic of conversation is all about “people”.
A friend of mine often says, “business is just great-except for the people.” The question of how to motivate others and how to find great people seem to be the hot topic of the day. I believe that if we start with completing the sentences above that it will be a lot easier to manage the motivation question.
I think that sometimes we settle. Instead of holding fast to only hiring ideal candidates we just take the first guy or gal that comes along. I say we, because I know that I talked myself into substandard candidates in the past because I didn’t want to work the overnight shift. I think that if we are all honest with ourselves, we’ve all made that same choice.
I also believe that many people have not completed the exercise above. If you take the time to really define the characteristics of “YOUR IDEAL Guest Service person” then you’ll have a great place to start when it comes to hiring new employees. You’ll also have a great point of reference that you can use to inspire, motivate, or move an existing employee up or out the door! You have to determine what you want and then stick to that. Don’t settle. Can you imagine what would happen to your service model?
We could nominate this week as “Set Your Standards” week. I’m so committed to this exercise that I’m willing to reward you for taking 5 minutes of your life to declare your standards. 5 minutes to focus on who you really want to represent you and your business. You and your entire team would benefit.
If you’ll take on the task of describing the characteristics that an “ideal guest service person” needs in order to work at your location, then I’ll send you an electronic copy of our Great Guest Service workbook. We don’t sell it. It’s only available at workshops. I’m serious, if you’ll go to our blog and complete the exercise above, I’ll send you this fantastic workbook. Make sure I have your email.
As always, I’m grateful and inspired that you take time each week to read our newsletter. Thank you. I hope you have the biggest weekend of the month!
