Tips & Best Practices for Family Entertainment Centers
I’m bubbling over with service stories in my head since my vacation cruise in the middle of May. Leslie, my oldest daughter, and I traveled to St. Thomas, Tortola, and the Bahamas on Norwegian Cruise Line. The weather was perfect, the company was terrific, and the ship was spectacular. Can you tell I had a great time?
My birthday was on the 17th of May which was the 3rd day of the cruise. We set sail Saturday evening and docked on Tuesday after being at sea for two full days. Leslie had arranged a wonderful excursion for us. We took a champagne catamaran cruise and snorkeled at a beautiful reef in St. John. Although we used lots of sunscreen, we were overly kissed by the sun sailing back to the ship but had a great time.
THEN the big surprise happened. When we returned to our cabin that afternoon, we walked into a room wonderfully decorated with happy birthday decorations, a cupcake, a big cake, and handwritten notes from the housekeeping and hospitality departments. I was so surprised! There were streamers taped to the ceiling, helium balloons floating above the bed, a towel animal with a balloon in one hand and a cupcake in the other, and a happy birthday banner strung across the balcony door. I was wowed! I’m giddy thinking about it now.
It made me wonder what we could do for every birthday child who has an event at our family entertainment facilities! You know it wasn’t so much “what” they did… it was the surprise of it being done. I’m pretty excited about the possibilities. I’ve been racking my brain for two weeks wondering what we could do that would surprise and delight a child, their folks, and the kids at the party. Can you imagine the traction you could get for your birthday program? I totally believe that other children would have to have their party so that the “surprise” could happen for them as well.
I want to put this out there to you and hear what you think we could do to create that “giddy” moment for every birthday in your building. Leave a comment below or go to our Facebook page and share your idea. Together, I bet we could come up with some amazing ideas that would really make a memorable difference for the parties held at your center.
Hope you have a great week and, if you are a bowling based center, I can’t wait to see you at Bowl Expo. Remember to claim your ticket to the Fab 5 party! It promises to be the hottest event in Vegas and I’d love to have you there… maybe there will even be a surprise or two for all of our attendees! Click here to register for your ticket. We only have a limited amount, so you’ll want to sign up soon.