If you could focus on just one thing this year why not focus on finding ordinary people who create extraordinary results! That’s what we all want. A business owner wants extraordinary results from their team members. A sales leader wants it from the sales teams. The food and beverage director would be in heaven if the front and the back of the house got this one thing.
You know your stress level would lower. Work would be more fun. Sales would be higher. Guest satisfaction would rise dramatically.
I wonder if we took the time to clearly communicate what we mean by extraordinary service. It might have made sense to title this article “Your Battle Cry.” Maybe you could start this mission by adding language that says what you really mean in your job postings and even your job description. Something like:
“We are looking for a few ordinary people who would commit to and
be excited about creating extraordinary results for our guests.”
The first question during the interview might be, “Why did you respond to this job posting and give me an example of why you are qualified to interview for this job?” Wow! I think that would send a genuine message about who you are.
If there’s one thing you can do this year, I encourage you to commit to getting obsessed with hiring and training those ordinary people who are passionate about creating extraordinary results. I’m getting excited just thinking about it.
I can see every guest being greeted in a way that suggests you had been waiting to open the door just for them. I picture team members pitching in and making it happen when things get busy. I notice a guest service representative kneeling to visit with a small child.
I’m convinced this kind of investment in growing and training the right team will create the most extraordinary year you’ve ever had! And, of course, we at TrainerTainment want to help!
