Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership

I saw this sign in a restaurant the other day. It cracked me up and got me to thinking. You may call me hokey with this week’s newsletter but I had the coolest customer service experience this weekend with (if you can believe it) the PHONE Company. I try to...

BELIEVE IT! We have the opportunity to see so many entertainment facilities across this great country and even around the world once in a while. This week, besides being part of the greatest snowstorm in the history of the Northeast, I got to work with an amazing team...

Cold calling can be one of the most difficult things when it comes to sales. I think that I’m a “Rock Star” sales woman, but honestly, if I had to spend the entire day cold calling, it might not be as easy to love what I do. In a way, it’s like...

Communicating the stuff rattling around in my head is so much fun. It’s even MORE fun when someone uses that information and successfully implements a program (more on that at the end of the article). We have a great customer story to share with you this week. I know...

As I travel the country, I see lots of terrific promotions. I try to pay attention because it is difficult to create that irresistible promo that guarantees people will flood your front door. Last year, the BEST promotion I saw came at the end of the year, and I can’t...

I attended my 30 year class reunion this past weekend. Because I was on the planning committee, you can bet we included a bowling event as one of the activities! You can view pictures on my Facebook page. You know those pictures are worth a 1000 words! I don’t...