TrainerTainment® Blog
Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership
Zip Line Adventure – OMG
There are some things that are very scary! Selling might fall into that category for some. Cold calls, networking at events where you don‘t know anyone, or even just being a new team member and not understanding all the products can create a lot of anxiety. I bring up...
It Doesn’t Take a Lot to be More
With all the attention given recently to guest service, and the fact that I will speaking on "Party Host Selection and Training" at Bowl Expo this year. I felt it appropriate to re-run and article written (March 2009) by one of the smartest most beautiful women I...
How to Hire A Plus Players
Last week, I had the opportunity to work with a group of new hire candidates. We executed the 3–step TrainerTainment hiring process in order to hire a performing staff for a new location: Job Fair, Casting Call and Auditions. The basic goal is to hire “performers” and...
Sales Goals and Football?
I had the opportunity at the Colorado State Bowling Proprietors’ meeting last week to share the stage with World famous BPAA marketing guru, Henry Lewczyk and a ”real celebrity,” former NFL Denver Broncos running back, Reggie Rivers. The Gala Team...
Party Around the World
Before I tell you about my world travel experience, I want to invite all party managers, sales, or event coordinators to join Linked In and sign up to communicate with other groups and party people nationwide. Join the professional social networking site at...
The Kiss–Up Approach is Dead
One of the things that drives me crazy about selling and great guest service, is that often times those providing the service feel like, or at least verbalize, how much they hate “kissing up” to others. I don’t get that. Why would you “kiss...
Up-Sell without the Hard Sell
Regarding parties, up–selling can be a piece of cake. However, your staff may feel differently about this type of sales process. This article on up–selling focuses on the challenges and benefits to the consumer, the business, and the individual employee. Selling is...
It’s Personal
Success in anything is or should be personal. When it’s personal, there is accountability. Winning is on the line; most of us like to win. As we close the 1st quarter, it’s time to look at the goals we had set at the beginning of the year and measure how we did. Did...
If Mama Ain’t Happy – Nobody’s Happy!
You know we do a lot of training regarding birthday parties. We can survey and participate in many programs with different facilities nationwide. If you are a TrainerTainment fan (to become a fan on Facebook, CLICK HERE), you know that our sales battle cry is “Find...
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