Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership

When it comes to parties, up–selling can be a piece of cake. However, your staff may feel different about this type of sales process. This article on up–selling focuses on the challenges and benefits to the consumer, the business, and the individual...

Success in anything is or should be personal. When it’s personal, there is accountability. Winning is on the line; and I believe most of us like to win. As we come to the close of the 1st quarter it’s time to look at the goals we had set at the beginning...

You know we do a lot of training when it comes to birthday parties. We have the opportunity to survey and participate in many programs with different facilities across the country. If you are a TrainerTainment fan at all (to become a fan on Facebook, CLICK HERE), you...

Those of you that know me understand how much I love Las Vegas. Those that know me well believe I should start a 12 step program when it comes to my love of video poker! We all have our vices. However, last week during Fun Expo I had the great fortune to meet up with...

I saw this sign in a restaurant the other day. It cracked me up and got me to thinking. You may call me hokey with this week’s newsletter but I had the coolest customer service experience this weekend with (if you can believe it) the PHONE Company. I try to...

Someone wants to buy something. A want or need requires fulfillment. An emotional connection is made between the buyer and the seller. A great salesperson is someone who is committed to helping others. That person is not interested in pitching their product because...

BELIEVE IT! We have the opportunity to see so many entertainment facilities across this great country and even around the world once in a while. This week, in addition to being part of the greatest snow storm in the history of the Northeast, I got to work with an...

Cold calling can be one of the most difficult things when it comes to sales. I think that I’m a “Rock Star” sales woman, but honestly, if I had to spend the entire day cold calling, it might not be as easy to love what I do. In a way, it’s like...

It is so much fun to communicate the stuff that rattles around in my head. It’s even MORE fun when someone uses that information and has success when they implement a program (more on that at the end of the article). We have a great customer story to share with...