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TrainerTainment Blog

Tips & Best Practices for Family Entertainment Centers

Best Promotion of the Year

By Beth Standlee / January 6, 2010 /

As I travel the country, I see lots of terrific promotions. I try to pay attention because I think it is difficult to come up with that irresistible promo that guarantees people will flood your front door. Last year, the BEST promotion I saw came at the end of the year, and I can’t wait…

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Sell More Than Ever In 2010

By Beth Standlee / December 22, 2009 /

I recently exchanged a “linked–In” message (yes, I am on linked–in, facebook, and twitter) with an old friend and we laughed about the decade mark of the new–year. Wasn’t it just yesterday that we were worried about Y2K! I love this time of year. There’s a spirit of giving and a reflective sense of turning…

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Where Did 2009 Go?

By Beth Standlee / December 17, 2009 /

As the year draws to an end and the hustle of the holiday is upon us, I could not let the week go by without our weekly newsletter. I’ve missed my own deadline, so I’ll beg forgiveness up front for bad grammar and/or misspelling. Time goes so fast. Wasn’t it just yesterday that Y2K was…

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Whose Job Is It Anyway

By Beth Standlee / December 9, 2009 /

Do You Want to Work?          Do You Need to Work? Choose One I’ve decided that these 2 questions need to be mandatory questions for every employee and for anyone who is interested in filling out a job application. My husband and I have just spent the last 4 days traveling the Washington, Oregon, and finally today…

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Expectations – Don’t Make Me Wait

By Beth Standlee / November 17, 2009 /

We live in a hurry up world. People can be rude, impetuous, quick, and impatient. These are thoughts that have loomed large on my mind this week as I slowly crawl, or limp, from one place to another. I had knee surgery a week ago and I thought that, miraculously, I would be back up…

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One Chance at a First Impression

By Beth Standlee / November 11, 2009 /

I attended my 30 year class reunion this past weekend. Because I was on the planning committee, you can bet we included a bowling event as one of the activities! You can view pictures on my Facebook page. You know those pictures are worth a 1000 words! I don’t live in Ft. Smith, AR, anymore,…

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Human Service

By Beth Standlee / November 4, 2009 /

Maybe we should quit teaching what customer service is and simply talk about people being in service one to another. Everyone has a standard about how they want to be treated. If we had a “Maslow’s hierarchy of guest service”, I think it might look like this: This week, I witnessed guest service at its…

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Sales Relationship Tip Number 3 – Express gratitude – always

By Beth Standlee / September 22, 2009 /

Whether you sell something or not, every contact you make builds a firm foundation for what to do next. You are going to get something out of every sales call you make, no matter what. You have experience that you can file away for the next lead. You learn why people don’t buy your stuff.…

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Sales Relationship Tip Number 2 – Be more interested in helping the customers get what they need rather than selling your stuff!

By Beth Standlee / September 22, 2009 /

If your product can make a big difference for your customers, then you genuinely need to find out what they need and sell them that. If your approach is all about you and you getting the features and benefits of your product in front of a potential customer so that they will buy your stuff,…

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Sales Relationship Tip Number 1 – Listen more than you talk

By Beth Standlee / September 22, 2009 /

This one is especially hard for me and most sales people. We’re chatty by nature, which can be a good thing gone bad when we don’t get the subtle shut–up cues that our customers often give us. I believe we talk too much for a couple of reasons. One, we get nervous and fearful that…

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