Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership

With all the attention given recently to guest service, and the fact that I will speaking on "Party Host Selection and Training" at Bowl Expo this year. I felt it appropriate to re-run and article written (March 2009) by one of the smartest most beautiful women I...

Last week, I had the opportunity to work with a group of new hire candidates. We executed the 3–step TrainerTainment hiring process in order to hire a performing staff for a new location: Job Fair, Casting Call and Auditions. The basic goal is to hire “performers” and...

I had the opportunity at the Colorado State Bowling Proprietors’ meeting last week to share the stage with World famous BPAA marketing guru, Henry Lewczyk and a ”real celebrity,” former NFL Denver Broncos running back, Reggie Rivers. The Gala Team...

One of the things that drives me crazy about selling and great guest service, is that often times those providing the service feel like, or at least verbalize, how much they hate “kissing up” to others. I don’t get that. Why would you “kiss...

Regarding parties, up–selling can be a piece of cake. However, your staff may feel differently about this type of sales process. This article on up–selling focuses on the challenges and benefits to the consumer, the business, and the individual employee. Selling is...

Success in anything is or should be personal. When it’s personal, there is accountability. Winning is on the line; most of us like to win. As we close the 1st quarter, it’s time to look at the goals we had set at the beginning of the year and measure how we did. Did...

You know we do a lot of training regarding birthday parties. We can survey and participate in many programs with different facilities nationwide. If you are a TrainerTainment fan (to become a fan on Facebook, CLICK HERE), you know that our sales battle cry is “Find...

Those of you that know me understand how much I love Las Vegas. Those that know me well believe I should start a 12 step program when it comes to my love of video poker! We all have our vices. However, last week during Fun Expo I had the great fortune to meet up with...