Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership

I met Lanny Bassham this month.  What an interesting character he is. Lanny is an Olympic gold medalist in rifle shooting.  I don’t know a thing about guns in the Olympics, and I knew very little about Lanny Bassham.  Susie Minshew, a close friend of mine tried to...

I’ve been running around like crazy the last several weeks, or maybe I should say the last 5 years. It’s unbelievable to think that I have been in business since 2005 and that 2011 is knocking on the door. Last week I had the chance to travel to San Diego. I belong to...

We’ve all had crazy guest service experiences in recent months. My personal guest service experience at the Las Vegas Strip hotel that we stayed at was not what I expected. I responded to a marketing campaign in March and booked my rooms at a very low rate. I...

I believe it is easy to make anything too complicated. Every day we have the opportunity to work with sales teams across the country and for me, selling should not be complicated. People in this country love to buy stuff. Why shouldn’t they buy yours? At a very...

What’s that saying? You get one time to make a first impression. Boy, isn’t that true? We have a new Mexican restaurant in my home town, Anéjo House of Tequila. My friend Mary and her husband tried it out on the weekend and loved it. Mexican food is my...

Here’s the up close and personal look at my encounter with Zig Ziglar last week. It was awesome! A friend of mine asked me on Tuesday if I still had my “Zig–On”… My answer was a quick yes – and I am committed to keeping...

As I travel the country, it is amazing to see the differences in customer service. I really enjoy watching people who are so committed to their jobs that they can’t help but provide awesome sales and service. Last year, while working with a new client, JB, my VP of...

We are very excited about all of our upcoming training events. We have a great line up of webinars that anyone can attend for free, scheduled through the end of the year. Please be sure and catch the schedule. Next week I’m participating in the Bowling Centers'...