TrainerTainment® Blog

Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership

Win or Go Home

Win or go home. You can’t win if you don’t play. If I can’t win I don’t want to play. All three of these messages are ones we’ve heard - or at least I’ve heard - over the years. Every time I hear one of these comments I picture Regina, the mean girl that lived down...

read more

Second Place is the First Loser

I met Lanny Bassham this month.  What an interesting character he is. Lanny is an Olympic gold medalist in rifle shooting.  I don’t know a thing about guns in the Olympics, and I knew very little about Lanny Bassham.  Susie Minshew, a close friend of mine tried to...

read more

My Cup Runneth Over

I’ve been running around like crazy the last several weeks, or maybe I should say the last 5 years. It’s unbelievable to think that I have been in business since 2005 and that 2011 is knocking on the door. Last week I had the chance to travel to San Diego. I belong to...

read more

Upgrade Your Staff

We’ve all had crazy guest service experiences in recent months. My personal guest service experience at the Las Vegas Strip hotel that we stayed at was not what I expected. I responded to a marketing campaign in March and booked my rooms at a very low rate. I...

read more

The CQC of Selling

I believe it is easy to make anything too complicated. Every day we have the opportunity to work with sales teams across the country and for me, selling should not be complicated. People in this country love to buy stuff. Why shouldn’t they buy yours? At a very...

read more

A Brush with Greatness

Here’s the up close and personal look at my encounter with Zig Ziglar last week. It was awesome! A friend of mine asked me on Tuesday if I still had my “Zig–On”… My answer was a quick yes – and I am committed to keeping...

read more

I Can’t Quit Smiling

The last several days have been amazing. It’s been hard to know where to start with the newsletter this week, so I decided to confine it to last Thursday and Friday. You do need to be sure and watch for next week’s update, though, because I got to meet Zig Ziglar in...

read more

See You At Lunch!

As I travel the country, it is amazing to see the differences in customer service. I really enjoy watching people who are so committed to their jobs that they can’t help but provide awesome sales and service. Last year, while working with a new client, JB, my VP of...

read more

© 2024, Trainertainment, LLC. All Rights Reserved.

Pin It on Pinterest