TrainerTainment Blog

Tips & Best Practices for Family Entertainment Centers

Exciting Trainertainment Announcements

By Beth Standlee / August 25, 2010 / 2 Comments

I want to use the newsletter this week to make a couple of exciting announcements. At TrainerTainment®, we are committed to delivering training that helps the companies we serve get more money to the bottom line. One of the ways we do that is through free webinars. We produce those webinars live, and you can…

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When 100% Isn't Enough

By Beth Standlee / August 18, 2010 / 4 Comments

Meet Lexi. You might guess by looking at her picture that she’s bright and probably does a great job answering the phone. I met Lexi first by phone and email. She works for one of the centers that we serve, and about 10 months ago, she was required to implement our birthday sales qualification process.…

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Virtually Speaking

By Beth Standlee / August 10, 2010 / 2 Comments

Communication, connection, and conversation. That’s the big buzz, and if we can’t get good at it, then in many ways, we are going to be disconnected from our customers because we have chosen not to communicate with them. I am in no way, shape, or form a social media whiz or a marketing guru, but…

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Is Your Passion Showing?

By Beth Standlee / August 3, 2010 / 4 Comments

I participated in the Bowling Centers Association of Michigan’s show last week. It was absolutely amazing. They had record attendance. I was invited to present our class that focuses on providing GREAT promotions year round. This seminar is a lot of fun, and the group as a whole shared amazing promotional ideas. I was so…

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The Wrong Approach to Customer Service

By Beth Standlee / July 29, 2010 / 0 Comments

Pam has done a terrific job the last 3 weeks telling great stories about great guest service. In every instance it was the little things that added up to such a big deal. I want to reiterate how RIGHT she is, and that the little things the other direction can make for such a poor…

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Hire the Best Outside Sales Person

By Beth Standlee / July 6, 2010 / 2 Comments

We just got back from Bowl Expo. What a great week. It was good to see so many of you and frustrating that the week wasn’t longer so that we could spend more time with you all. This week is filled with follow up. If you stopped by the booth, we’ll be calling you to…

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Bowl Expo 2010

By Beth Standlee / June 26, 2010 / 1 Comment

Please come to Booth 841 Bowl Expo 2010 If you are attending Bowl Expo you’ll want to be sure and stop by our booth – Booth 841. Plan your show floor time so that you can stop by the TrainerTainment booth at 11:00 a.m. and 2:00 p.m. Wednesday & Thursday to WIN BIG and save lots of…

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Zip Line Adventure – OMG

By Beth Standlee / June 15, 2010 / 3 Comments

There are some things that are very scary! Selling might fall into that category for some. Cold calls, networking at events where you don‘t know anyone, or even just being a new team member and not understanding all the products can create a lot of anxiety. I bring up this scariness factor because I want…

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It Doesn't Take a Lot to be More

By Beth Standlee / June 2, 2010 / 4 Comments

With all the attention given recently to guest service, and the fact that I will speaking on "Party Host Selection and Training" at Bowl Expo this year. I felt it appropriate to re-run and article written (March 2009) by one of the smartest most beautiful women I know. She is a Senior Vice President at…

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How to Hire A Plus Players

By Beth Standlee / May 27, 2010 / 0 Comments

Last week, I had the opportunity to work with a group of new hire candidates. We executed the 3–step TrainerTainment hiring process in order to hire a performing staff for a new location: Job Fair, Casting Call and Auditions. The basic goal is to hire “performers” and then teach them the job. It is an…

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