TrainerTainment Blog

Tips & Best Practices for Family Entertainment Centers

The Wrong Approach to Customer Service

By Beth Standlee / July 29, 2010 / 0 Comments

Pam has done a terrific job the last 3 weeks telling great stories about great guest service. In every instance it was the little things that added up to such a big deal. I want to reiterate how RIGHT she is, and that the little things the other direction can make for such a poor…

Read More

Hire the Best Outside Sales Person

By Beth Standlee / July 6, 2010 / 2 Comments

We just got back from Bowl Expo. What a great week. It was good to see so many of you and frustrating that the week wasn’t longer so that we could spend more time with you all. This week is filled with follow up. If you stopped by the booth, we’ll be calling you to…

Read More

Bowl Expo 2010

By Beth Standlee / June 26, 2010 / 1 Comment

Please come to Booth 841 Bowl Expo 2010 If you are attending Bowl Expo you’ll want to be sure and stop by our booth – Booth 841. Plan your show floor time so that you can stop by the TrainerTainment booth at 11:00 a.m. and 2:00 p.m. Wednesday & Thursday to WIN BIG and save lots of…

Read More

Zip Line Adventure – OMG

By Beth Standlee / June 15, 2010 / 3 Comments

There are some things that are very scary! Selling might fall into that category for some. Cold calls, networking at events where you don‘t know anyone, or even just being a new team member and not understanding all the products can create a lot of anxiety. I bring up this scariness factor because I want…

Read More

It Doesn't Take a Lot to be More

By Beth Standlee / June 2, 2010 / 4 Comments

With all the attention given recently to guest service, and the fact that I will speaking on "Party Host Selection and Training" at Bowl Expo this year. I felt it appropriate to re-run and article written (March 2009) by one of the smartest most beautiful women I know. She is a Senior Vice President at…

Read More

How to Hire A Plus Players

By Beth Standlee / May 27, 2010 / 0 Comments

Last week, I had the opportunity to work with a group of new hire candidates. We executed the 3–step TrainerTainment hiring process in order to hire a performing staff for a new location: Job Fair, Casting Call and Auditions. The basic goal is to hire “performers” and then teach them the job. It is an…

Read More

Sales Goals and Football?

By Beth Standlee / May 18, 2010 / 2 Comments

I had the opportunity at the Colorado State Bowling Proprietors’ meeting last week to share the stage with World famous BPAA marketing guru, Henry Lewczyk and a ”real celebrity,” former NFL Denver Broncos running back, Reggie Rivers. http://www.reggierivers.com/index.php Daniel Gutierrez, Colorado’s state Executive Director, puts on an outstanding event, and although my job was to…

Read More
woman -leader

Is Your Leadership Showing?

By Beth Standlee / May 12, 2010 / 7 Comments

This timeless post was originally published on (May 10, 2010) and updated on (April 23, 2019). Leadership never goes out of style!  This week we will be at the Business Growth Conference in Lenexa, Kansas inspiring leaders. I believe that most people that read our newsletter are leaders, supervisors, owners, and influencers of some kind.…

Read More

Party Around the World

By Beth Standlee / May 5, 2010 / 0 Comments

In This Issue . . Party Around the World Dubai, UAE Sega Republic Kidzania World Water Park Association Foundations University Fun Training, Serious Results Travel Brainstorming with Beth Before I tell you about my world travel experience, I want to invite all party managers, sales or event coordinators to join Linked In and sign up to communicate…

Read More

The Kiss–Up Approach is Dead

By Beth Standlee / April 20, 2010 / 2 Comments

One of the things that drives me crazy about selling and great guest service, is that often times those providing the service feel like, or at least verbalize, how much they hate “kissing up” to others. I don’t get that. Why would you “kiss up” to get business? Why can’t just being kind to someone…

Read More

Archives