Pam has done a terrific job the last 3 weeks telling great stories about great guest service. In every instance it was the little things that added up to such a big deal. I want to reiterate how RIGHT she is, and that the little things the other direction can make for...

Before I tell you about my world travel experience, I want to invite all party managers, sales, or event coordinators to join Linked In and sign up to communicate with other groups and party people nationwide. Join the professional social networking site at...

We live in a hurry up world. People can be rude, impetuous, quick, and impatient. These are thoughts that have loomed large on my mind this week as I slowly crawl, or limp, from one place to another. I had knee surgery a week ago and I thought that, miraculously, I...