How Good Do You Want To Be? How much time are you willing to put in to being a great server, a top salesperson, an engaged leader, an enthusiastic cashier, a great guest service person, an energetic lane attendant, one exciting party pro, or a fantastic floor guard?...
My friend Mary posted on facebook this week that her mom and parents-in-law were in line at a buffet. When it came time to pay, the cashier explained that the person ahead of them had already paid for their meals. WOW-everyone was so happy. They located the stranger...
An Open Letter - Hoping Someone Listens: I was unable to find access to Avis CEO Mr. Ronald L. Nelson. I did find a customer comment email on their website and sent the note below. As of this printing, I have not heard back from anyone. I thought that if I put this...
