Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership

I don’t know about you but I have a terrible relationship with my GPS.  Don’t get me wrong, I really like having a GPS, I just don’t trust her.  Currently it is a she.  I’ve tried the male voice, the female voice, a voice with an English accent, a young man, an old...

I had a huge revelation this past week.  I’m sure this is something I’ve always known but for whatever reason this theme keeps coming back over and over.  I’m dieting again for the 700th time in my life, and have a friend who’s helping me with the accountability....

You read that right. Yes, I’ve made up another word-just like TrainerTainment! I’m such a horrible speller I’m thinking this is the best course of action if I want to keep writing.  Thank you all for muddling through. I’m really excited about next week. I have 7...

Hello and good Wednesday. I believe that the BEST message I can pass along this week is a sincere invitation to participate in our upcoming Leadership Summit, September 27th, 28th, & 29th. Leadership is an area that I continue to seek guidance on a daily basis. If...

Lately we've been talking a lot about attitude, so I thought it might be a good idea to revisit a reprint from a newsletter in 2009. It's worth a reread! Be sure to check out the great book recommendation at the end of the article. A commitment to a great attitude...

Reminds me of a song, “Let’s get physical”… Not sure I mean exactly the same thing but on a certain level I think I do mean that being personal means physically connecting with others.  Now don’t get me wrong, I’m wild about all the electronic ways that we have to...

My faith in great guest service is improving by the day! My husband and I were out to eat on Sunday having a leisurely brunch at Cyclone Anaya's Mexican Kitchen, in Dallas. One thing you need to know is that anytime I can have chips and queso, there's a good chance...

Maybe I’m just overtired this week.  I considered what to write and can’t get past the urge to absolutely share a pet peeve that I ran into today. It actually happens to be something I deal with on a frequent basis.  It’s never my intent to be negative but I think...

I’ve been thinking a lot lately about drive and leadership.  It’s such a trick to understand what motivates another human being.  If you are the business owner like I am, I suspect your values may be very different then your employees.  Have you thought about what...