Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership

Yes you read that right.  I have had the great fortune to experience a lot of Louisiana in the last several weeks.  And while there are many things to share I just couldn’t pass up telling you about a GREAT service moment. Honestly it happened in an instant, and is so...

I’m at the Pizza Show this week and what a fun experience.  I’m hoping to come away with only three or four extra pounds and a whole lot of new friends!  Well, I would actually love to lose the pounds and only gain the friends but it’s VERY difficult to walk to the...

Are you out of fuel? Is your energy or the energy of your center suffering? Well RUN don’t walk to the bookstore, hit download on your I-pad, Nook, Kindle, I-phone or do whatever it is that you do when you read. AND if you don’t read, this is the week to start. You...

Before I start this week’s newsletter, I just have to say that I hope you’ve enjoyed meeting Brooke.  Her energy and marketing experience is something I am very excited about adding to our team.  Be sure and click on the link to get Brooke’s social marketing tip this...

Hello! I'm Brooke, and this week I'll be writing the newsletter. I'm Beth's new Marketing Director, and let first say this: BETH IS AMAZING and I'm very excited to be working with her! I'm currently helping Beth with a MAJOR hot topic: social-media optimization (SMO)....

These days our brand is no longer shaped or molded by the company - with our instant society and things like social media consumers decide who we are and how well we are doing in an instant. That being said, I'd like to tell you a story about the impact we, you, and...

I know it’s tricky to make sure the price is right when it comes to charging for your products, parties and packages. But the price of getting it wrong can be really high! Too cheap and your center gets run over and potentially full of people you don’t really want in...

I flew home last night from Houston Hobby.  I always fly American Airlines when possible.  If you live in the Dallas/Ft. Worth area, American is your best bet.  I was amazed at the service.  My intent was to catch an earlier flight than I scheduled because due to...