Yes you read that right. I have had the great fortune to experience a lot of Louisiana in the last several weeks. And while there are many things to share I just couldn’t pass up telling you about a GREAT service moment. Honestly it happened in an instant, and is so representative of how easy great guest service can be.
It’s awkward for me to tell you this story because I have to admit that one of those cars in the daiquiri drive through line is me. Let me explain: I was finished working and was merely sharing a cultural experience with my newest trainer – and NO I didn’t drink and drive. They have rules. Your straw can’t go into the cup until you get to where you are going! Seriously, that’s how it works. I know all my friends in the north are now grabbing their loved ones up so they can move to Louisiana.
Anyway, I digress. I young woman was approaching each car in line and as she came to my car, I just didn’t really know what to do. They must have had 40 choices and I was overwhelmed to say the least. Laura was also out of the car taking pictures so I didn’t know what she wanted. Our waitress was very polite and said I could see the sign better in a second and she’d come back. She did and helped us decide on two delicious drinks – just one for each! Mine was an amoretto something that tasted like homemade ice cream and Laura had the classic strawberry daiquiri.
The gal who waited on us, also served us through the window and here’s the GREAT service moment …
She seemed so genuine in making sure we were happy with our drinks. Insisted that we taste them. Okay, I guess I did drink a little in the car (but I wasn’t driving!). Then, she looks us in the eye and says, “Hey, you all should come back. We have pool and good food inside and I would really enjoy getting to serve you. I work every Saturday.” I thought that was a GREAT invitation to return. It was personal. I felt like she meant it. I don’t think she owned the place but is the kind of employee who takes ownership and pride in her job. I’ve said it before and I’ll say it again, people simply desire a sincere invitation to purchase! Have you invited someone to return to your facility? Have you genuinely offered to be of service to another? Try it. Whether you sell daiquiris, food, bowling, skating, cosmetics, or widgets, be sincere in your invitation and ask others to buy your stuff!
