If Mama Ain’t Happy – Nobody’s Happy!

You know we do a lot of training regarding birthday parties. We can survey and participate in many programs with different facilities nationwide. If you are a TrainerTainment fan (to become a fan on Facebook, CLICK HERE), you know that our sales battle cry is “Find out what the customer wants and sell them that!”

In that spirit, I thought I’d share guest comments from birthday parties held last week at a facility where we helped open and install the birthday program. When a guest takes the time to comment, we need to assume that those comments are all about what they want and what they believe they received. 50+ parties were held at this location last week, and here are some of the comments that came across my desk. As a note, I made no edits to any of the comments, good or bad, other than taking the host/hostess names out of the comment.

• We loved the birthday song.
• Everyone enjoyed the party very much.
• We just loved it!
• Our hostess did everything for us. (actual host name was used)
• The party room was not ready when we arrived, but it got that way quickly.
• We loved the hostess, the fun, and the game cards for the kids.
• The host was excellent; everyone loved him, and we enjoyed his service. (hostname was used)
• We had a rowdy bunch, and (the host) handled them perfectly.
• Everyone commented on how organized everything was.
• The whole experience was great.
• Our hostess was very interactive with the kids. (hostess’s name was used).
• It was nice and very exciting.
• We need more time in the room.
• I love the idea of the Party Server.
• (Our hostess-name was used) was wonderful.
• I did not feel the room was small for the wonderful price.
• It was a great, stress–free party.
• I was very impressed.
• They interacted with the kids.
• The birthday song was “Hot!”
• (Our hostess) was good with the kids.
• Everyone seemed to be happy.
• Emily even washed the cake off of my 1-year-old!
• I need hot water in the bathroom.
• My child had a wonderful birthday!
• I am overall very happy with the party and, in particular, the Party Server.
• I loved the entertainment and how laid back I could be.
• (Our hostess) exceeded my expectations.
• I will come again for my next party.
• I loved the hospitality.
• Everything was on point, and (our host) smiled all day.
• Keep up the good work – everyone did a great job.
• They met & greeted us at the door, showing hospitality and care.
• Our Party Server is a wonderful party host.
• We didn’t have to do a thing! (Our hostess) was very attentive to my guests and relieved the usual frustration. I was glad I didn’t have to be in charge. I believe that the party was very nice.

We are so excited to see this type of feedback. We know it makes a difference when we train large teams to meet and greet the party at the front door, make up your birthday song, and interact with the party rather than react to problems. When the guest tells us in their own words what a great difference it makes, we know we are on the right track.

Is your birthday program all you mean it to be? Are you surveying your guests? Do you know what they think? We have a great guest survey card on our training portal, Xpress Training. If you’ve made it to the bottom of this article and would like a free 2–week trial to look at Xpress Training, then sign up for your free 7-day trial today!

Thanks so much for reading our article each week. Take 2 more minutes, use the blog space below, and tell us about any great guest feedback you’ve received lately or mention the questions you would like to see on a guest survey card.

Happy selling!

Good luck with training your staff during this new year of 2010. If you have any questions, please get in touch with me at beth@trainertainment.net.

Beth contributes an article monthly for Replay Magazine titled The Party Professor. If you want access to the archive of “The Party Professor” articles (and much more), sign up for Xpress Training^TM TODAY!