If you've attended a TrainerTainment VIP Guest Service training in the last year then you know what an irritant "no problem " is for me.  I'm sick of it. Why would it be a problem anyway for you to do your job? I walk up to the bowling counter and say, "I'd like to...

Ever wish that guests were nicer? There’s a lot of talk about attitude, the customer’s always right, you gotta’ smile, yadda yadda.  And then there’s the cranky guest. It’s easy to be nice when others are being nice. Not so much when it’s the other way around. I’m...

A terrific thing happened this morning on the way home from the gym. After a great workout I love the reward of a “Starbucks!” I’ve switched to green tea so it’s not as much fun as the triple grande skinny caramel latte but I think it’s a lot better for me. I’m...