TrainerTainment Blog

Tips & Best Practices for Family Entertainment Centers

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Is Your Leadership Showing?

By Beth Standlee / May 12, 2010 / 7 Comments

This timeless post was originally published on (May 10, 2010) and updated on (April 23, 2019). Leadership never goes out of style!  This week we will be at the Business Growth Conference in Lenexa, Kansas inspiring leaders. I believe that most people that read our newsletter are leaders, supervisors, owners, and influencers of some kind.…

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Party Around the World

By Beth Standlee / May 5, 2010 / 0 Comments

In This Issue . . Party Around the World Dubai, UAE Sega Republic Kidzania World Water Park Association Foundations University Fun Training, Serious Results Travel Brainstorming with Beth Before I tell you about my world travel experience, I want to invite all party managers, sales or event coordinators to join Linked In and sign up to communicate…

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The Kiss–Up Approach is Dead

By Beth Standlee / April 20, 2010 / 2 Comments

One of the things that drives me crazy about selling and great guest service, is that often times those providing the service feel like, or at least verbalize, how much they hate “kissing up” to others. I don’t get that. Why would you “kiss up” to get business? Why can’t just being kind to someone…

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Up-Sell without the Hard Sell

By Beth Standlee / April 6, 2010 / 0 Comments

When it comes to parties, up–selling can be a piece of cake. However, your staff may feel different about this type of sales process. This article on up–selling focuses on the challenges and benefits to the consumer, the business, and the individual employee. Selling is helping in its finest form and I hope this will…

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It's Personal

By Beth Standlee / March 30, 2010 / 3 Comments

Success in anything is or should be personal. When it’s personal, there is accountability. Winning is on the line; and I believe most of us like to win. As we come to the close of the 1st quarter it’s time to look at the goals we had set at the beginning of the year and…

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If Mama Ain’t Happy – Nobody’s Happy!

By Beth Standlee / March 23, 2010 / 0 Comments

You know we do a lot of training when it comes to birthday parties. We have the opportunity to survey and participate in many programs with different facilities across the country. If you are a TrainerTainment fan at all (to become a fan on Facebook, CLICK HERE), you know that our sales battle cry is…

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Selling Happens Everywhere

By Beth Standlee / March 17, 2010 / 2 Comments

Those of you that know me understand how much I love Las Vegas. Those that know me well believe I should start a 12 step program when it comes to my love of video poker! We all have our vices. However, last week during Fun Expo I had the great fortune to meet up with…

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It Might Sound Hokey, but . . .

By Beth Standlee / February 24, 2010 / 3 Comments

I saw this sign in a restaurant the other day. It cracked me up and got me to thinking. You may call me hokey with this week’s newsletter but I had the coolest customer service experience this weekend with (if you can believe it) the PHONE Company. I try to NEVER call the phone company.…

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Selling Happens When . . .

By Beth Standlee / February 16, 2010 / 0 Comments

Someone wants to buy something. A want or need requires fulfillment. An emotional connection is made between the buyer and the seller. A great salesperson is someone who is committed to helping others. That person is not interested in pitching their product because they want to sell you something. They are interested in finding out…

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You Gotta See It . . .

By Beth Standlee / February 9, 2010 / 0 Comments

BELIEVE IT! We have the opportunity to see so many entertainment facilities across this great country and even around the world once in a while. This week, in addition to being part of the greatest snow storm in the history of the Northeast, I got to work with an amazing team at a place called…

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