Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership

I recently watched a video that gave me chills. It's a teaser for the book The End of Business As Usual by Brian Solis, which is a wonderful read about the consumerism revolution we are currently experiencing. The video shocked me because it highlights many MAJOR...

I don't know if you know this...but my early sales career included a very long stint with Tupperware home parties. At the tender age of 23 or 24 (I can never remember) I joined Tupperware. I was motivated by the fact that I could set my own hours. My husband is an air...

Holy guacamole … I saw someone who has posted over 191,000 tweets.  And they want to follow me?!  I don’t even know what to think.  Fortunately, I have Brooke who helps me with my tweet thinking.  I love to talk, which I guess translates into tweeting in very short...

I have the best boyfriend in the world. Not only do we have a very mature and grounded relationship with great communication … he buys me David Yurman. Most women will tell you they love receiving a piece of Yurman jewelry. Truthfully, we love receiving any jewelry,...

I had a pretty animated conversation with a friend recently about the topic of sales and marketing.  He made the case that all the MBA studies suggest that “sales” is a subset of marketing. I don't have an MBA and I don't agree.  I think sales and marketing are...

It occurred to me this morning that there is always a choice about how to feel and react to any situation. On the way to the airport American Airlines called. When  the automated voicemail starts with, "I'm sorry," you know your flight has been cancelled. Sure enough...

I’d like to introduce you to a friend and fan of ours!  This proprietor is wise, interested in learning, and often sends follow-up to our newsletters and training.  It is my intent to begin to share some of his wise advice so I think it is appropriate to introduce you...

Have you ever had a dining experience where you were left at the table for way too long without service? Or been out shopping, and unable to purchase the item you wanted because you could not find the right size, and there was no one around to help? These are common...

If you are looking for a New Year’s resolution this week that’s sure to make your business more money, then take the following quote to heart. Resolve to “pull” more information from your customers rather than to “push” your specials on them. “Social media done right...