Is Your Front Line Team Selling or  Un-Selling Your Center? You know we work with many clients all around the globe... OK mostly in North America. People ask us every day, "What should we be charging for our parties, group events, or attractions in general?" There is...

I was in the hair salon yesterday and I overheard another customer talking with her stylist.  (I wasn't REALLY eavesdropping, there simply was nothing else going at the time.) The stylist asked her what she was looking for to make her style perfect. The woman began to...

I like this message. I keep seeing these words on t-shirts, in emails, and on signs. I guess it's a message that I'm meant to see. Calm is not an easy concept for me. Don't get me wrong. I can be calm. There have been times in the midst of chaos I've been able to keep...