First Class is FUN! It’s Easy to Appreciate First Class When You’ve Ridden Coach First! I’ve had this thought on my mind for months. However, I just could not get the words out. It felt like maybe I was bragging and that is not my intent. I am an “other side of the...
If you didn’t already know, last week we were at Bowl Expo in Las Vegas. It’s always a great week for us. We spend months planning since we have our quarterly leadership team meeting. We bring our entire team out for a week of learning, the trade show, and team...
Great customer service is a big part of our industry. We know by providing great service, friends are more likely to recommend our centers and products to others. We have the opportunity to turn upset guests into raving fans, even when it means we may need to go...
