Turn your guests into loyal fans by making them feel like VIPs. Guest Service is a vague concept. Common sense is not so common. If you have been looking for a way to deliver service at a high level then you are going to love this course. You’ll walk through 15 service scenarios, having to choose the VIP solution for serving the guest. There are games to test what you’ve learned and every scene requires that you stay on your toes!

Objectives

• Connect with your guest.
• Meet guest needs.
• Creatively solve issues.
• Develop an “Attitude of Gratitude”.
• Keep a clean center.
• Follow store policies.

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