Tips & Best Practices for Family Entertainment Centers
Don’t just talk about it, SOLVE it!
Worrying is like sitting in a rocking chair. It gives you something to do but doesn’t get you anywhere. That’s what talking about problems does. Nothing. Okay, ALMOST nothing.
Talking about problems can help you “get stuff off your chest,” give you an emotional band-aid, and spread some good ole’ fashioned gossip around. But talking doesn’t solve anything. To solve it, and by “SOLVE,” we mean to solve it forever, you must do something. You must take action. You must change. So here are the three steps you need to take to SOLVE any problem. Yep, ANY problem.
Three quick steps to solve any problem.
- Identify the problem. What is the problem? Give some background of what happened and when. Be as specific as possible.
- Ask and answer the best questions. Don’t blow past this step and rush to a solution. How prevalent is the problem? Are we dealing with it every month? Week? Day? Who is involved in the problem? Same people every time or different? How long has this been going on? Has something happened that has caused this to happen? Did something stop happening that caused this to happen? Why now? Who oversees the people/area of the building/department where this problem is happening?Don’t skip this step! It is so easy to go from 1. Here is the problem to 3. Solving. But if you skip number 2, you won’t uncover what the TRUE problem is and guess what? When you don’t find out what the real issue is, you can’t solve it forever. You might find that a problem employee isn’t a problem at all. It’s a training issue. You might find out that the part that is missing is not missing at all. It never got ordered due to a very slack communication process. Ask questions. You can thank me later.
- Act to solve the problem forever. Decide what steps you will take now. For example, you determine that supplies aren’t getting ordered in a timely manner. Because you are no longer jumping to conclusions, you are asking all the right questions; you realize it isn’t because people are slackers, it’s because no one has intentionally been put in charge of ordering supplies. Next steps: 1. Decide who oversees ordering. Make sure to communicate that to them and get their buy-in. 2. Determine ordering procedure/budget/timetable. 3. Don’t wait for the next similar problem to find to you, decide now what other areas need intentional leadership and get those areas solved as soon as possible. Decide who owns the solution and be clear so they can be accountable.
The SPF Method
So, there you have it. Seems simple, 1,2,3, and done. It’s not that simple, but if you slow down and pay attention, you can solve things forever and quit worrying about the same problem over and over again. If you need help, call us.
Here’s our secret… We call this the SPF Method. Solve Problems Forever. It gives me peace to simply think about the concept!
If you really like Laura’s ideas join us on March, the 7th for the next TrainerTainment Webinar-Make Meetings Matter… you can see the SPF process in action!