Personal

When We Go Above and Beyond

Great customer service is a big part of our industry. We know by providing great service, friends are more likely to recommend our centers and products to others. We have the opportunity to turn upset guests into raving fans, even when it means we may need to go against our written policy. As a party…

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The Friends We Make

Many of you know my friend Leisha Murr. She and her mom Debbie helped me in the early days with the dream of TrainerTainment. Leisha attended trade shows for the first three years the company was in business. I’m sure some of you talked with her at Bowl Expo. Often times, I think people thought…

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Terrible, Horrible, No Good, Very Bad Day

Have you ever read the children’s book: Alexander and the Terrible, Horrible, No Good, Very Bad Day? The premise is that from the time he wakes up, absolutely NOTHING goes Alexander’s way all day long. I think we have all had that day before. The day where you feel like you just cannot win, and…

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If you don’t use it, it gets weak!

I spend a lot of time on the computer typing. When I say a lot, I mean A LOT–but hey, we are a virtual company! That means lots of typing emails, notes, posting on social media, etc. It also means I am not using the muscles in my hand like I did before.  Do you…

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What I Learned from my Summer Vacation

    Countries in Europe are like states in America (size wise). I had the amazing opportunity to visit 8 countries in about 14 days! England, Holland, Sweden, Estonia, Russia, Finland, Germany, & Denmark. Every place was incredible! A world perspective is a good thing. We had the opportunity to interact with our tour guides who…

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Graduation

A really good friend of mine sent me an article this week. He’s brilliant in about every way, and one of the best things he did was to preface the email with: “If you want to read a really great speech/article on life, click on the link below. If you do read it, ignore that it’s…

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How to Save Your Sales

I’m sure you have heard, as has most the world, that Derek Shepard, AKA Doctor McDreamy from Grey’s Anatomy, is dead. It has figuratively shaken the world to its core. Yes, I am one of those avid viewers that has watched over the past 10 years, and I absolutely love McDreamy. I went through an…

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Take time to stop and smell the bluebonnets!

I almost always write about the bluebonnets this time of year. It is the most spectacular thing that happens in Texas every spring. They come with no notice, and blanket the highway sides with their velvety blue blooms. There is always a feeling of renewal and re-creation, which rings true particularly well this year. The…

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Because We Care

I just read Seth Godin’s blog entitled, “Companies don’t care about you.”  He talked about companies not being run by people who care, because “caring is unpredictable, hard to command and regulate, and sometimes expensive in the short term.”  He ends with the very poignant statement, “what a shame.” It is sad to me to…

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It Really is the Little Things

It is my habit to swing through Starbucks in the wee hours of the morning. I get up around 5:00-5:30, read my daily devotional, and then go to the gym. Some mornings I work out for about an hour and others (like today) only about 30 minutes. And then I do what I really want…

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