Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership

Have you ever had a dining experience where you were left at the table for way too long without service? Or been out shopping, and unable to purchase the item you wanted because you could not find the right size, and there was no one around to help? These are common...

If you are looking for a New Year’s resolution this week that’s sure to make your business more money, then take the following quote to heart. Resolve to “pull” more information from your customers rather than to “push” your specials on them. “Social media done right...

Submit one of your Top 10 (2011) moments on our Facebook or the blog and we’ll send you a sample event planning spreadsheet to use for all of your upcoming group events in the New Year! 10. I regained my Executive Platinum status on American Airlines in November. This...

Have you seen the recent commercial where the young man working in West Africa comes home for the holidays and gives his little sister a gift?  She puts the gift ribbon on her brother and says, “You’re my present this year!” It feels good to get presents! As boy I...

I don't know if it's the holidays that having me thinking about all the great reasons to stay positive or if it's just perseverance at work in my own head. No matter I thought that with only a few days left until Christmas I'd share the 10 things that seem to help me...

Fail. There aren’t many words in the English language which evoke such strong negative emotions. However, I and others like myself (and by “others like myself,” I really just mean me again, but with imaginary support) really love the word “fail”. I love the way it...

I'm crazy about Rick Houcek and his 2-Minute Monday Motivator. Usually, I try to stay away from political commentary but I just felt like Rick was so incredibly eloquent that I had to share his post. I hope you and enjoy and recommend signing up for his newsletter....

Hopefully the title has done its job, and you’ve clicked on this wondering what the magic word is. Good customer service?! Yes! Good products?! Yes! A good sales team?! YES! All of those things are good. All of those things take vision. But the real way to crush the...

When you say no to a child or tell them they can’t do something what usually happens? In my experience, the most likely result is that the child will try harder to do whatever it is they are being restricted from, or they will continued to ask to do other things until...